Conference Centre Officer

Independent Schools Nsw; Sydney; On-site; AUD 34,000 - 48,000; Full time

Job summary

Independent Schools NSW is seeking a Conference Centre Officer to manage visitor reception, event coordination and admin tasks in our conference spaces. You will ensure a welcoming, professional experience from arrival to departure, handling bookings, logistics and basic tech needs with a focus on high presentation standards.

The role supports courses, meetings and after-hours events in a collaborative, inclusive environment.

Qualifications

• Experience in hospitality, events, admin, or customer service.
• Excellent communication and customer service skills.
• Ability to engage with visitors, staff and external partners.

Responsibilities

• Welcome and assist visitors, guests and course participants.
• Deliver exceptional customer service and create a positive first impression.
• Support the delivery of events, training courses and meetings.
• Coordinate room setups, catering, signage and basic technology requirements.
• Maintain the presentation and functionality of conference and meeting spaces.
• Manage bookings, enquiries, deliveries and day-to-day administrative tasks.
• Process invoices and maintain accurate records.
• Work collaboratively with colleagues, suppliers and internal stakeholders.
• Contribute ideas to improve services and enhance the customer experience.

Skills

Customer service

Communication

Interpersonal skills

Organization

Attention to detail

Team collaboration

Reliability

Administrative skills

Computer skills

Job description

Position Purpose

The Conference Centre Officer plays a vital role in delivering a high-quality experience for all visitors to our professional learning and meeting spaces. As the first point of contact for external guests, course participants, and event attendees, the Officer ensures a welcoming, professional, and seamless experience from arrival through to departure as the front face of our organisation.

This is an excellent opportunity for someone who enjoys hospitality, events, administration and customer service in a professional and welcoming environment.

This role is responsible for the day-to-day coordination of conference and meeting spaces, including room bookings, event logistics, catering, and venue presentation. The Officer ensures each event runs smoothly by anticipating needs, resolving issues quickly, and maintaining a high standard of service and attention to detail.

Working closely with the Conference Centre team, other internal teams and external providers, the Officer supports the delivery of courses, meetings, and events that reflect the organisation’s commitment to excellence. The role also contributes to the smooth running of the Conference Centre through continuous improvement, administrative support, and by fostering a collaborative and inclusive environment for all staff and visitors.

In this role, you will:

• Welcome and assist visitors, guests and course participants.
• Deliver exceptional customer service and create a positive first impression.
• Support the delivery of events, training courses and meetings.
• Coordinate room setups, catering, signage and basic technology requirements.
• Maintain the presentation and functionality of conference and meeting spaces.
• Manage bookings, enquiries, deliveries and day-to-day administrative tasks.
• Process invoices and maintain accurate records.
• Work collaboratively with colleagues, suppliers and internal stakeholders.
• Contribute ideas to improve services and enhance the customer experience.
• Provide occasional support for after-hours events.

We're looking for someone who:

• Has excellent customer service and communication skills
• A genuine passion for guest service, with a strong ability to bring warmth to every interaction
• Excellent interpersonal skills for engaging with members, staff and external stakeholders
• Is organised, proactive and able to manage multiple tasks and prioritise effectively while maintaining focus and productivity in a dynamic environment
• High attention to detail, particularly in room setup, event logistics, catering presentation and administrative processes
• Takes pride in delivering high-quality service and presentation standards.
• Works well as part of a team and builds positive working relationships.
• Is reliable, responsive and enjoys helping others.
• Has sound administrative and computer skills.

At Independent Schools NSW we value and promote a respectful, diverse and inclusive workplace and encourage applications from people of all ages, nationalities, abilities, cultures and experiences. If you require any adjustments during the recruitment process, please let us know.

The closing date is Friday 20 November 2026.