Concierge: Local Insights & VIP Guest Support - Part Time

Hilton

Cairns Regional

On-site

AUD 30,000 - 39,000

Part time

14 days+

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Job summary

Hilton Cairns is seeking a Concierge to provide tailored information and advice for each guest, drawing on knowledge of Cairns and local attractions. You will offer reservation services, and oversee luggage, mail and taxi services, working in a rotating shift within a fast-paced environment.

As the welcoming face of the hotel, you will assist guests with enquiries, share tips on dining and events, stay informed about VIP movements and local tourism trends, and help with rostering and training

Qualifications

Experience in a concierge or guest services role.
Exceptional communication skills and a positive manner.
Strong knowledge of Cairns local attractions and venues.
Ability to work rotating shifts in a fast-paced environment.
Flexible availability to suit business needs.

Responsibilities

Welcoming guests and partnering with the hotel team.
Act as main point of contact for guests and assist with enquiries.
Provide friendly advice on local attractions, restaurants and services.
Maintain knowledge of local events and trends; network with local tourist organisations.
Ensure awareness of VIP guest movements and hotel events.
Oversee luggage, mail and taxi services for guests.
Ensure valet parking is timely, seamless and careful.
Assist with rostering, performance management and training for the Concierge department.