Concierge: Create Memorable Stays with Local Expertise

Point Hotel; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free on-site parking

Uniform provided

Discounted meals

Hotel discounts

Career development

Job summary

Point Hotel in Kangaroo Point, Brisbane, is seeking a full-time Concierge to welcome guests and deliver personalised five-star service. Two casual positions are also available. You will work closely with Front Office to assist with luggage, transport, and local recommendations, ensuring smooth arrivals and departures.

The role involves guiding guests, handling requests, and sharing knowledge of Brisbane attractions while maintaining high presentation and safety standards.

Qualifications

• Previous concierge, porter, valet or hotel guest services experience is highly regarded.
• Current open manual driver’s licence is required.
• Ability to lift and move luggage as needed.

Responsibilities

• Create a warm welcome: greet and farewell guests, anticipate needs and provide personalised hospitality.
• Lend a helping hand: handle luggage, escort guests to rooms and assist with accessibility needs.
• Keep arrivals moving: provide valet parking and coordinate driveway activity.
• Share local knowledge: arrange taxis and transport and recommend Brisbane attractions and dining.
• Connect guests with hotel facilities and bookings (KIN Restaurant and Aira Rooftop Bar).
• Support the team with group arrivals, express check-outs and guest requests.
• Maintain a welcoming, safe and well-presented entrance, lobby and luggage areas.

Skills

Customer service

Driver’s licence

Hands-on

Local knowledge

Communication

Organisation

Team player

Job description

Point Hotel in Kangaroo Point, Brisbane, is seeking a full-time Concierge to welcome guests and deliver personalised five-star service. Two casual positions are also available. You will work closely with Front Office to assist with luggage, transport, and local recommendations, ensuring smooth arrivals and departures.

The role involves guiding guests, handling requests, and sharing knowledge of Brisbane attractions while maintaining high presentation and safety standards.