Concierge and Valet Attendant

Assetlink; Ryde; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Free uniform

Training and development

Career development opportunities

Safe and supportive environment

Job summary

Assetlink is seeking a friendly Concierge and Valet Attendant at Macquarie Centre, North Ryde, NSW. You’ll deliver an exceptional guest experience, greet customers, provide information and valet services including parking and retrieving vehicles.

Requirements include a current full Australian driver's licence, excellent presentation and customer service skills. The role is based at Macquarie Centre and paid under the General Retail Industry Award 2020, with training and development provided.

Qualifications

• A current full, unrestricted Australian driver licence is essential.
• Impeccable presentation and professional grooming.
• Exceptional customer service skills and a genuine passion for helping people.
• A positive, enthusiastic and approachable personality.
• Ability to drive and manoeuvre a variety of vehicles safely.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Must have valid work rights in Australia.

Responsibilities

• Deliver a warm, professional and welcoming experience to every customer.
• Meet and greet customers and assist with enquiries, directions and general information.
• Anticipate customer needs and go above and beyond to deliver exceptional service.
• Respond professionally to customer enquiries, requests and concerns.
• Build positive relationships with customers, retailers, centre management and other stakeholders.
• Provide professional valet services, including receiving, parking and retrieving customer vehicles.
• Safely operate a variety of vehicles in accordance with company procedures and road safety requirements.
• Manage vehicle keys and customer vehicles securely and responsibly.
• Assist with maintaining the smooth and efficient operation of the valet area.
• Maintain exceptional presentation and ensure the concierge and valet areas are welcoming and professional.
• Work collaboratively with the wider onsite team to deliver an outstanding customer experience.

Skills

Customer service

Hospitality

Professional presentation

Interpersonal skills

Australian driver licence

Job description

Do you love delivering exceptional customer experiences and enjoy going the extra mile? Are you confident behind the wheel and ready to create a memorable experience from the moment a guest arrives? Join our team as a Concierge and Valet Attendant at Macquarie Centre!

Do you love delivering exceptional customer experiences and enjoy going the extra mile? Are you confident behind the wheel and ready to create a memorable experience from the moment a guest arrives? Join our team as a Concierge and Valet Attendant at Macquarie Centre!

About Assetlink

From humble beginnings, Assetlink has grown to a workforce of over 2,500 people throughout Australia and abroad, providing a range of facilities management services.

At Assetlink, our people are positive, customer-focused and committed to excellence. We pride ourselves on creating a supportive and inclusive workplace where our people can grow, develop and make a real difference.

The Role

We are looking for an energetic, well-presented and customer-focused Concierge and Valet Attendant to join our team at Macquarie Centre in North Ryde.

This is a unique and exciting role where no two days are the same. You will play an important part in creating a premium and welcoming experience for customers, acting as a key point of contact while also providing professional valet services.

As one of the first faces customers see, you’ll be responsible for delivering exceptional service, providing helpful information and assistance, and ensuring every interaction leaves a positive and lasting impression.

You will also assist with the valet service, including welcoming customers on arrival, safely parking and retrieving vehicles, managing vehicle keys in accordance with procedures and ensuring the valet area operates smoothly, safely and efficiently.

We’re looking for someone who is a natural people person, enjoys working in a fast-paced environment and takes pride in delivering service that consistently exceeds expectations.

This role is based at Macquarie Centre, North Ryde.

This position is paid in accordance with the General Retail Industry Award 2020.

What You'll Be Doing

• Deliver a warm, professional and welcoming experience to every customer
• Meet and greet customers and assist with enquiries, directions and general information
• Anticipate customer needs and go above and beyond to deliver exceptional service
• Respond professionally to customer enquiries, requests and concerns
• Build positive relationships with customers, retailers, centre management and other stakeholders
• Provide professional valet services, including receiving, parking and retrieving customer vehicles
• Safely operate a variety of vehicles in accordance with company procedures and road safety requirements
• Manage vehicle keys and customer vehicles securely and responsibly
• Assist with maintaining the smooth and efficient operation of the valet area
• Maintain exceptional presentation and ensure the concierge and valet areas are welcoming and professional
• Work collaboratively with the wider onsite team to deliver an outstanding customer experience

Role Requirements

• A current full, unrestricted Australian driver licence is essential
• Impeccable presentation and professional grooming
• Exceptional customer service skills and a genuine passion for helping people
• A positive, enthusiastic and approachable personality
• Confidence driving and manoeuvring a variety of vehicles safely
• Excellent verbal and written communication skills
• The ability to remain calm, professional and composed in a busy environment
• Strong attention to detail and a commitment to delivering high-quality service
• The ability to build meaningful relationships and create lasting positive impressions
• Ability to work independently and as part of a team
• Flexibility and availability to work across a 7-day roster, including weekends and public holidays
• Previous experience in customer service, hospitality, hotels, concierge, valet or a similar customer-facing role is highly regarded
• A strong commitment to safe working practices
• Physically fit and comfortable working on your feet for extended periods
• Must have valid work rights in Australia

What We Offer You

• A dynamic and customer-focused role at one of Sydney’s leading retail destinations
• Reward and recognition incentives
• Ongoing training and development
• Career development opportunities
• A safe and supportive working environment
• A family-oriented culture
• Free uniform
• The opportunity to be part of a team that creates exceptional customer experiences every day

Ready to Make an Impression?

If you're a highly motivated, enthusiastic and customer-focused individual who loves working with people and is confident behind the wheel, we’d love to hear from you.

Join Assetlink and become an important part of the customer experience at Macquarie Centre, North Ryde.

Click ‘Apply’ and take the next step in your career!

Assetlink's Diversity Commitment

Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture by seeking and promoting diversity within each of our work sites.

We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander peoples, LGBTQIA+, people with disabilities, women and other diversity groups.

Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.

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