Concierge

Hyatt Hotels Corporation; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Complimentary shift meals

Spa and F&B discounts

Hyatt accommodation worldwide

Learning and development programs

Employee assistance program

Paid family leave

Job summary

Park Hyatt Sydney is seeking a Concierge to welcome guests, offer personalized recommendations, and coordinate reservations and transportation to ensure a luxurious stay. You will act as a trusted source of local knowledge, delivering silent-service excellence and proactive assistance in a fast-paced luxury environment.

Responsibilities include greeting guests, understanding needs, guiding activities, and supporting on-site events while maintaining impeccable presentation and strong

Qualifications

• Previous concierge experience in a five-star hotel or similar environment preferred.
• Professional presentation and polished demeanor.
• Excellent guest services and communication skills (verbal & written).
• Strong interpersonal and problem-solving abilities.
• Highly organized with attention to detail and efficient multitasking.
• Extensive knowledge of Sydney and surrounding areas.
• Ability to obtain valid visa to work in Australia.

Responsibilities

• Greet and welcome guests and serve as the reference point for assistance.
• Understand guests' needs and offer personalized activity and venue options.
• Provide maps, directions and information about local attractions.
• Maintain knowledge of hotel premises and nearby venues for recommendations.
• Respond to complaints and resolve issues promptly and professionally.
• Assist with on-site events such as weddings or corporate meetings.
• Develop and expand a network of community contacts.

Skills

Guest services

Interpersonal skills

Problem solving

Staying calm under pressure

Organizational skills

Tools

Computer literacy

Job description

Close Inclusive Collection Job Postings Notification

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

A Concierge is responsible for answering questions, giving direction and making detailed reservations or recommendations for our area. This position requires knowledge of all Park Hyatt Sydney offerings, Sydney restaurants, attractions and to arrange guest services through a wide variety of recommended vendors local events and venues and transportation options. To provide information and assistance to Park Hyatt Sydney guests ensuring the highest possible standard of service and professionalism at all times. Establishes a rapport with guests maintaining empathetic conversations and relationships, offering a personalised and pre-emptive service that is tailored to suit the individual preferences of each guest.

Some of the responsibilities include:

• Responsible for greeting and welcoming guests
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Respond to complaints and find the appropriate solution
• Provide maps and directions.
• Assist in on-site events such as weddings or corporate meetings.
• Develop and expand a network of contacts within the community.

Qualifications

To be considered for this role the candidate should possess the following:

• Previous experiences as a Concierge within a five star hotel or similar environment preferred
• Must possess a professional presentation
• Outstanding guest services skills, sophisticated verbal & written communication skills with high attention to detail
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Extremely organised and well developed computer knowledge
• Extensive knowledge of Sydney and surrounds

Must already have a valid visa to work in Australia

Working at Park Hyatt Sydney will include:

• Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.