Team Leader – The Dining Room

Hyatt Hotels Corporation; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary shift meals

Spa discounts

Hyatt accommodation worldwide

Learning and development programs

Employee assistance program

Paid family leave

Job summary

Park Hyatt Sydney is seeking a hands-on Team Leader for Breakfast to support the dining room operations with passion and attention to detail. You will work closely with the Assistant Manager and Manager to ensure flawless food and beverage service and guest satisfaction during breakfast service.

Responsibilities include guiding the team, taking reservations, presenting menus, recommending beverages and dishes, serving and clearing tables, handling guest inquiries, and coaching team members to

Qualifications

• Proven fine dining restaurant experience and relevant training.
• 2 years minimum experience in a similar role.
• Current NSW RSA License.
• Well rounded knowledge of wines and beverages, coffee making skills.
• Basic computer literacy, MS Office.

Responsibilities

• Assists the Assistant Manager and Manager to ensure that all policies and procedures are successfully executed.
• Provides exceptional guest service at all times and handles all guest and colleague inquiries and complaints in a courteous and efficient manner.
• Ensures that the food and beverage standards are implemented.
• Taking reservations, greeting customers and presenting them with menus and beverage list
• Provide guests with recommendations of beverages as well as dishes and wines to complement food in a friendly and professional manner
• Taking orders and serving food and beverage in professional manner
• Providing table service such as opening bottles and pouring beverages, clearing tables by returning dishes and cutlery to the kitchen, removing empty bottles and used glasses from the table and refilling / replacing glasses
• Collecting payments for sales and operating point of sales machines and cash register
• Is a hands-on Team Leader and is present at all times in the Dining Room, especially during busy periods.
• Nurtures and develops eachteam member, maximising their effectiveness by developing their skills and abilities through appropriate training and coaching.

Skills

Fine dining experience

Customer service

Team leadership

Food & beverage service

Education

Diploma or certificate in Hospitality or Tourism management

Tools

MS Office

POS system

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

About Park Hyatt Sydney and The Dining Room

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Set to become one of Sydney’s food and drink destinations for tourists and locals alike, our restaurant will showcase the finest regional and coastal ingredients of Australia. We are currently recruiting for friendly and detail - oriented Team Leaders for Breakfast team.

About the role

• Assists the Assistant Manager and Manager - The Dining Room to ensure that all policies and procedures are successfully executed.
• Provides exceptional guest service at all times and handles all guest and colleague inquiries and complaints in a courteous and efficient manner.
• Ensures that the food and beverage standards are implemented.
• Taking reservations, greeting customers and presenting them with menus and beverage list
• Provide guests with recommendations of beverage as well as dishes and wines to complement food in a friendly and professional manner
• Taking orders and serving food and beverage in professional manner
• Providing table service such as opening bottles and pouring beverages, clearing tables by returning dishes and cutlery to the kitchen, removing empty bottles and used glasses from the table and refilling / replacing glasses
• Collecting payments for sales and operating point of sales machines and cash register
• Is a hands-on Team Leader and is present at all times in the Dining Room, especially during busy periods.
• Nurtures and develops eachteam member, maximising their effectiveness by developing their skills and abilities through appropriate training and coaching.

Qualifications

To be considered for this role the candidate should possess the following:

• Proven a fine dining restaurant experience and qualification in food and beverage service training, preferably diploma or certificate in Hospitality or Tourism management
• 2 years minimum experience in a similar role and environment
• Current NSW RSA License.
• Well rounded knowledge of wines and beverages, coffee making skills
• Basiccomputer literacy skills particularly in the use of MS Office.

Working at Park Hyatt Sydney will include:

• Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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