Concierge

Point Hotel; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free on-site parking

Uniform provided

Discounted meals

Hotel discounts

Career development

Job summary

Point Hotel in Kangaroo Point, Brisbane, is seeking a full-time Concierge to welcome guests and deliver personalised five-star service. Two casual positions are also available. You will work closely with Front Office to assist with luggage, transport, and local recommendations, ensuring smooth arrivals and departures.

The role involves guiding guests, handling requests, and sharing knowledge of Brisbane attractions while maintaining high presentation and safety standards.

Qualifications

• Previous concierge, porter, valet or hotel guest services experience is highly regarded.
• Current open manual driver’s licence is required.
• Ability to lift and move luggage as needed.

Responsibilities

• Create a warm welcome: greet and farewell guests, anticipate needs and provide personalised hospitality.
• Lend a helping hand: handle luggage, escort guests to rooms and assist with accessibility needs.
• Keep arrivals moving: provide valet parking and coordinate driveway activity.
• Share local knowledge: arrange taxis and transport and recommend Brisbane attractions and dining.
• Connect guests with hotel facilities and bookings (KIN Restaurant and Aira Rooftop Bar).
• Support the team with group arrivals, express check-outs and guest requests.
• Maintain a welcoming, safe and well-presented entrance, lobby and luggage areas.

Skills

Customer service

Driver’s licence

Hands-on

Local knowledge

Communication

Organisation

Team player

Job description

We’re seeking a full-time Concierge to join our team at Point Hotel in Kangaroo Point. Two casual positions are also available.

As a Concierge, you will be the friendly face welcoming guests and helping them feel at home from the moment they arrive. This hands‑on role is all about creating a warm, memorable five-star experience through personalised service, thoughtful assistance and great local knowledge.

Working closely with our Front Office team, you will assist guests with everything from luggage and valet parking to transport and local recommendations, ensuring their stay runs smoothly from arrival to departure.

What you'll do

• Create a warm welcome: Greet and farewell guests, anticipate their needs and provide genuine, personalised hospitality.
• Lend a helping hand: Securely handle, store and deliver luggage, escort guests to rooms and assist with accessibility or additional support needs.
• Keep arrivals moving: Provide valet parking, coordinate driveway activity and maintain accurate vehicle and key records.
• Share your local knowledge: Arrange taxis and transport, operate the guest shuttle as required, and recommend Brisbane attractions, restaurants and experiences.
• Connect guests with our hotel: Assist with bookings for KIN Restaurant and Aira Rooftop Bar and share information about hotel facilities and services.
• Support the team: Assist with group arrivals, express check‑outs, guest requests and amenity deliveries, keeping Reception informed and providing clear shift handovers.
• Take pride in the details: Keep the entrance, lobby, driveway and luggage areas welcoming and well presented, follow safety and security procedures, protect guest privacy and escalat ...
• Work safely and support hotel operations: Follow hotel policies and procedures, report maintenance and security concerns, assist with emergency procedures and undertake other reasonable duties as required.

Who you are

• Customer service enthusiast: You enjoy helping people and creating memorable guest experiences. Previous concierge, porter, valet or hotel guest services experience is highly regarded.
• Confident driver: You hold a current open manual driver’s licence and handle guest vehicles with care.
• Ready for a hands‑on role: You can safely lift and handle luggage weighing up to 20 kg.
• Local guide: You have strong knowledge of Brisbane’s attractions, restaurants, transport and local amenities.
• Great communicator: You connect easily with guests and colleagues, follow instructions and maintain a high standard of personal presentation and grooming.
• Calm and organised: You prioritise competing requests, pay attention to detail and remain professional during busy or challenging situations.
• Reliable team player: You work well independently and with others, with flexibility for rotating shifts, weekends and public holidays.

What we offer

• Competitive pay and benefits: Free on‑site parking, a supplied uniform and discounted meals.
• Recognition and rewards: We celebrate your achievements and offer hotel discounts.
• Career growth: Opportunities for advancement and professional development within a thriving, independent hotel.
• A welcoming team: A varied, guest‑focused role where you can work with supportive colleagues and make a difference every day.

About Us

The Point Hotel is a premier hotel located in the heart of Kangaroo Point, offering stunning views of the Brisbane River and city skyline. As part of the Hospitality & Tourism industry, we pride ourselves on delivering exceptional experiences to every guest who walks through our doors. Join our passionate team and help create memorable moments for our valued customers.