Conference & Events Manager

Crystalbrook Collection; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

50% F&B discount

Room rate benefit

Enhanced parental leave

Sustainability initiatives

Mobility program

Online learning

Career development

Team rewards

Job summary

Crystalbrook Sam in Adelaide is seeking a confident Conference and Events Manager to join the pre-opening team. You will manage event enquiries, build relationships with local businesses and planners, and deliver tailored experiences with care and attention to detail.

Reporting to the Director of Sales, you will drive revenue through effective conversion, upselling and seamless execution across hotel departments, shaping the opening story and establishing Crystalbrook Sam as a premier corporate

Qualifications

• Experience in conference and events sales, coordination or hotel sales.
• Strong client relationship management and customer service mindset.
• Ability to identify upsell opportunities and drive revenue.
• Knowledge of Adelaide corporate meetings and events market is a plus.
• Excellent planning, coordination and execution skills.

Responsibilities

• Manage conference, meeting and event enquiries from first contact through confirmation and follow-up.
• Build and maintain relationships with local businesses, clients, planners, agencies and partners.
• Prepare tailored proposals, quotations and event agreements reflecting client needs and commercial goals.
• Coordinate event details with Food & Beverage, Operations and other departments to ensure seamless execution.
• Conduct site visits, client meetings and showcases with a customer-focused approach.
• Maintain clear communication with clients throughout planning and delivery.
• Identify upsell opportunities for F&B, AV and additional event services.
• Manage multiple events and deadlines with strong organisation.

Skills

Event sales

Customer relationship management

Client service

Upselling

Partnership development

Communication skills

Job description

Crystalbrook Sam is preparing to open its doors in Adelaide, and we are looking for a confident, commercially minded and highly organised Conference and Events Manager to join our pre-opening team.

Reporting to the Director of Sales, this is a role for someone who enjoys building strong customer relationships, managing event enquiries and bringing memorable experiences to life through thoughtful planning and seamless execution.

You will play an important role in establishing Crystalbrook Sam as a destination for corporate meetings, conferences, celebrations and special events, working closely with clients and local partners to deliver tailored experiences with care, professionalism and attention to detail.

For the right person, this is a fantastic opportunity to join a new hotel from the beginning and help establish a reputation for exceptional service and memorable events.

Working Days: Tuesday to Saturday, to support the operational and commercial demands of the hotel’s conference and events business.

The role:

Working closely with our Sales, Marketing and hotel leadership teams, you will manage event enquiries and execution, develop local partnerships and maximise revenue opportunities through effective conversion, relationship management and upselling.

You will be responsible for:

• Managing conference, meeting and event enquiries from initial contact through to confirmation and post-event follow-up
• Building and maintaining strong relationships with local businesses, corporate clients, event planners, agencies and industry partners
• Developing partnerships with local organisations and businesses to generate repeat event business and ongoing opportunities
• Preparing tailored proposals, quotations and event agreements that reflect client requirements and commercial objectives
• Coordinating event details, ensuring all client requirements are accurately communicated and delivered
• Working closely with Food and Beverage, Operations and other hotel departments to ensure seamless event planning and execution
• Conducting site inspections, client meetings and hotel showcases with confidence and a genuine customer-focused approach
• Identifying opportunities to upsell food and beverage packages, AV and additional event services
• Maintaining regular communication with clients throughout the planning process, providing timely updates and solutions
• Ensuring event documentation, Banquet Event Order, function sheets, billing details and client information are accurate and up to date
• Managing multiple events, deadlines and competing priorities with strong organisation and attention to detail
• Supporting repeat business through consistent service delivery and ongoing client engagement
• Monitoring conversion, revenue opportunities and account activity against agreed commercial targets
• Representing Crystalbrook Sam at relevant industry events, networking functions and local business activities

About you:

You are naturally relationship-focused, commercially aware and take pride in delivering exceptional customer experiences.

You enjoy understanding what clients need, making the planning process easy for them and ensuring every detail is considered, from the initial enquiry through to the successful delivery of their event.

You will ideally bring:

• Previous experience in conference and events sales, event coordination, hotel sales or a closely related role
• Strong customer relationship management skills and a genuine passion for client service
• An understanding of the Adelaide corporate, conference and events market
• Excellent event planning, coordination and execution skills
• Exceptional attention to detail, organisation and time management
• Confidence managing client enquiries, preparing proposals and converting business
• A natural ability to identify upselling opportunities while maintaining a customer-first approach
• The ability to establish and nurture strong local business and industry partnerships
• Strong written and verbal communication skills
• The ability to manage multiple events, enquiries and deadlines simultaneously
• A collaborative approach and confidence working across multiple hotel departments
• Commercial awareness, including an understanding of pricing, revenue and profitability
• A positive attitude, willingness to learn and enthusiasm for being part of a new hotel opening

Most importantly, you take ownership, follow through on commitments and understand that strong relationships are built through consistency, responsiveness and attention to detail.

Why Crystalbrook Collection?

Be part of the opening story. Join Crystalbrook Sam from the beginning and help shape the culture, service standards and guest experience of our newest hotel.

Build a career, not simply your next role. Crystalbrook Collection offers genuine internal mobility, learning opportunities and career pathways across our growing portfolio of hotels and resorts.

At Crystalbrook Sam, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Ready to start the conversation?

If you know the Adelaide market, love connecting people and opportunities, and want to play a defining role in the opening story of Crystalbrook Sam, we would love to hear from you.

At Crystalbrook Collection, we do things differently. We are bold, sustainably minded and proudly people-first. Guided by our values - We are Customer Obsessed. We are Collaborators. We are Courageous, we create locally unique hospitality experiences with personality, purpose and a genuine Spirit of Wonder.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.