Compliance & Administration Officer

ComplyAssist Australia Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Company laptop

Company phone

Training and career pathway

Flexible work arrangement

Variety across operators and tasks

Job summary

ComplyAssist Australia Pty Ltd – Sydney CBD NSW is seeking an organised administrator to support consultants and manage day-to-day office tasks. Training will be provided as you build knowledge in transport compliance.

You will handle client onboarding, invoicing and document management while acting as a first point of contact for clients. This role offers career progression within a growing Australian compliance business.

Qualifications

• Experience in administration or client support.
• Strong organisation and attention to detail.
• Clear written and verbal communication.
• Proficient in Microsoft Office and document management.

Responsibilities

• Manage emails, phone enquiries, calendars, travel and day-to-day office tasks.
• Maintain client records, electronic files and document management systems.
• Prepare correspondence, proposals and reports.
• Assist with client onboarding, invoicing and general business administration.
• Act as a first point of contact for clients and follow up on deadlines.
• Help clients access documents and online inductions.
• Assist consultants with compliance-related tasks and record-keeping.

Skills

Administration

Organisational skills

Communication

Microsoft Office

Multitasking

Willingness to learn

Job description

ComplyAssist Australia Pty Ltd – Sydney CBD NSW

ComplyAssist Australia helps heavy vehicle operators build and maintain Safety Management Systems that work in day-to-day operations. We combine subscription-based SMS products with hands‑on compliance coaching, built around the Heavy Vehicle National Law (HVNL) reforms and the Heavy Vehicle Accreditation (HVA) scheme. Our clients range from small operators to national fleets.

About ComplyAssist

ComplyAssist Australia helps heavy vehicle operators build and maintain Safety Management Systems that work in day-to-day operations. We combine subscription-based SMS products with hands‑on compliance coaching, built around the Heavy Vehicle National Law (HVNL) reforms and the Heavy Vehicle Accreditation (HVA) scheme. Our clients range from small operators to national fleets.

About the role

This is a varied role for an organised, detail-focused administrator who wants to build a career in transport compliance. You will keep the business running smoothly, look after clients and support our consultants with their compliance work.

You do not need to be a compliance expert on day one. We will provide training, and as your knowledge grows you can take on more technical work and progress your career with us.

What you will do

Business administration

• Manage emails, phone enquiries, calendars, travel and day‑to‑day office tasks.

• Maintain client records, electronic files and document management systems.

• Prepare correspondence, proposals and reports.

• Assist with client onboarding, invoicing and general business administration.

Client support

• Act as a first point of contact for clients.

• Follow up on documents, information and upcoming due dates.

• Help clients access their documents and online inductions.

Compliance support

Working with our consultants, you will assist with:

• Consulting and advisory: Prepare information and keep records of client advice on areas such as Chain of Responsibility, fatigue, mass, dimension and loading, maintenance, speed and fitness to drive.

• Gap analysis audits: Schedule audits, gather evidence, review records such as work diaries and help prepare reports and corrective action registers.

• Management system tailoring: Help tailor ComplyAssist's ISMS manuals, policies, SOPs, driver manuals, forms and risk assessments to each operator's business.

• Accreditation support: Help operators prepare applications, evidence and audit documents for General Safety Accreditation (GSA), Alternative Compliance Accreditation (ACA) and the NHVAS to HVA transition.

• Implementation and coaching: Coordinate inductions and training, track completions and keep evidence organised.

• Ongoing client support: Track compliance reports and non‑conformances, follow up corrective actions, and help prepare incident records and regulator correspondence.

About you

Essential

• Administration or client support experience.

• Strong organisation and high attention to detail.

• Clear written and verbal communication.

• Sound Microsoft Office skills.

• The ability to manage several tasks and deadlines at once.

• A willingness to learn and a genuine interest in the transport industry.

Highly regarded

• Experience in transport, logistics, compliance, WHS or quality management.

• Working knowledge of the HVNL, Chain of Responsibility, NHVAS or HVA.

• Experience with work diaries, audit records or document control.

• Experience with SharePoint or a similar document management system.

What we offer

• Competitive and generous salary package + superannuation.

• Company Laptop and Company Phone.

• Training and a career pathway in transport compliance.

• Flexible work arrangement.

• Variety across operators, freight tasks and compliance problems.

• The chance to help shape a growing Australian compliance business.

Applicants must have the right to work in Australia.