Client Case Worker (AOD)

John Pearson Consulting Group; Queensland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Job summary

John Pearson Consulting Group is seeking an AOD Client Case Worker to provide culturally safe, strengths-based support to First Nations participants aged 15 and over across Bundaberg and surrounding communities.

You will build trusted relationships, assess needs, and connect clients with health, housing and recovery services while maintaining accurate records and reporting. The role is full-time, fixed-term until end of June 2027 with extension potential.

Qualifications

• Experience working with First Nations peoples using culturally safe, strengths-based approaches.
• Experience in case management, service navigation, outreach or community services.
• Strong communication and relationship-building skills.
• Ability to work independently and manage competing priorities.
• Current Driver Licence.
• Blue Card and National Police Check, or willingness to obtain.

Responsibilities

• Build trusted relationships with participants, families, Elders and community stakeholders.
• Conduct assessments and develop individual support plans.
• Provide advocacy, referrals and service navigation.
• Support participants to access health, housing, community and recovery services.
• Monitor progress and adapt support to changing needs.
• Develop local referral networks and community partnerships.
• Undertake outreach and participant engagement activities.
• Maintain accurate records, case notes and reporting requirements.

Skills

Communication skills

Relationship-building

Independent working

Time management

Education

Community Services related qualification

Job description

This is a full-time, fixed-term role until the end of June 2027 with the possibility for extension.

This is a full-time, fixed-term role until the end of June 2027 with the possibility for extension.

About the Role

As an AOD Client Case Worker, you will provide culturally safe, strengths-based support to First Nations participants aged 15 years and over across Bundaberg and surrounding communities.

Working alongside participants, you'll help identify goals, overcome barriers and connect with services that support recovery, wellbeing, cultural connection and self-determination.

What You Will Be Doing

• Building trusted relationships with participants, families, Elders and community stakeholders.
• Conducting assessments and developing individual support plans.
• Providing advocacy, referrals and service navigation.
• Supporting participants to access health, housing, community and recovery services.
• Monitoring progress and adapting support to meet changing needs.
• Developing local referral networks and community partnerships.
• Undertaking outreach and participant engagement activities.
• Maintaining accurate records, case notes and reporting requirements.

You will have:

• Experience supporting First Nations peoples using culturally safe and person-centred approaches.
• Experience in case management, service navigation, outreach or community services.
• Strong communication and relationship-building skills.
• Ability to work independently and manage competing priorities.
• Current Driver Licence.
• Blue Card and National Police Check, or willingness to obtain.

You may have:

• Qualification in Community Services, AOD, Mental Health, Social Work or a related field.
• First Aid and CPR certification.
• Knowledge of trauma-informed practice and recovery support.

Why Join Us?

• Make a meaningful difference in First Nations communities.
• Join a supportive and purpose-driven organisation.
• Build strong community connections and partnerships.
• Enjoy a varied role with autonomy and impact.
• Access ongoing learning and professional development opportunities.
• Salary packaging to increse your take home pay!