Compassionate Memorial Services Sales Advisor

InvoCare; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + incentives

Birthday leave

Paid parental leave

Employee Assistance Program (EAP)

Comprehensive training and onboarding

Career development

Modern facilities

Job summary

InvoCare, Australia''s leading provider of funeral, cemetery and crematoria services, is hiring a Family Services Advisor in Sydney. You’ll work with families to understand memorial and cemetery options, guiding compassionate decisions and delivering outstanding service.

Join a values-driven team and build relationships, meet KPIs, manage leads, and provide a respectful customer experience across memorial solutions. Training and career development are offered.

Qualifications

• Proven sales experience in a service-focused environment.
• Strong customer service and relationship-building skills.
• Excellent communication and active listening abilities.
• High levels of resilience, motivation and self-drive.
• Strong organisational skills and ability to manage priorities.
• Experience in industries such as banking, insurance, real estate, retail, hospitality, healthcare or aged care is valued.

Responsibilities

• Respond to customer enquiries and consult with families on memorial and cemetery options.
• Build strong relationships within the local community.
• Understand customer needs and recommend tailored memorial solutions.
• Manage leads and follow up with prospective clients.
• Meet sales targets while delivering exceptional service.
• Maintain accurate records and administration.
• Provide a professional, ethical and compassionate customer experience.

Skills

Sales experience

Customer service

Relationship-building

Communication skills

Active listening

Resilience

Organisational skills

Confidentiality

Job description

InvoCare, Australia''s leading provider of funeral, cemetery and crematoria services, is hiring a Family Services Advisor in Sydney. You’ll work with families to understand memorial and cemetery options, guiding compassionate decisions and delivering outstanding service.

Join a values-driven team and build relationships, meet KPIs, manage leads, and provide a respectful customer experience across memorial solutions. Training and career development are offered.