Family Services Advisor

InvoCare; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + incentives

Birthday leave

Paid parental leave

Employee Assistance Program (EAP)

Comprehensive training and onboarding

Career development

Modern facilities

Job summary

InvoCare, Australia''s leading provider of funeral, cemetery and crematoria services, is hiring a Family Services Advisor in Sydney. You’ll work with families to understand memorial and cemetery options, guiding compassionate decisions and delivering outstanding service.

Join a values-driven team and build relationships, meet KPIs, manage leads, and provide a respectful customer experience across memorial solutions. Training and career development are offered.

Qualifications

• Proven sales experience in a service-focused environment.
• Strong customer service and relationship-building skills.
• Excellent communication and active listening abilities.
• High levels of resilience, motivation and self-drive.
• Strong organisational skills and ability to manage priorities.
• Experience in industries such as banking, insurance, real estate, retail, hospitality, healthcare or aged care is valued.

Responsibilities

• Respond to customer enquiries and consult with families on memorial and cemetery options.
• Build strong relationships within the local community.
• Understand customer needs and recommend tailored memorial solutions.
• Manage leads and follow up with prospective clients.
• Meet sales targets while delivering exceptional service.
• Maintain accurate records and administration.
• Provide a professional, ethical and compassionate customer experience.

Skills

Sales experience

Customer service

Relationship-building

Communication skills

Active listening

Resilience

Organisational skills

Confidentiality

Job description

Family Services Advisor | Memorial Sales & Customer Care | Make a Difference Every Day

InvoCare Cemeteries & Crematoria, we are hiring for multiple locations across Sydney (Rouse Hill, Minchinbury, North Ryde, Leppington)

Turn your sales skills into a career with purpose:

Are you an experienced sales or customer service professional looking for a role where your work genuinely makes a difference?

At InvoCare, you'll help families make important decisions with compassion, empathy and care, while building a rewarding career with Australia's leading provider of funeral, cemetery and crematoria services. InvoCare operates over 300 funeral locations, 17 cemeteries and 29 crematoria across Australia, New Zealand and Singapore, supporting communities through some of life's most significant moments.

Why This Role Matters:

As a Client Family Advisor, you'll work directly with families and community members, helping them understand and select memorial, cemetery and cremation solutions that meet their needs.

This is not your typical sales role.

Success comes from building trust, listening with empathy, understanding individual circumstances, and guiding people towards decisions that provide comfort and peace of mind. If you enjoy meaningful conversations, helping others and achieving results, this could be the career change you've been looking for.:

What You’ll Be Doing:

• Responding to customer enquiries and consulting with families on memorial and cemetery options
• Building strong relationships within the local community
• Understanding customer needs and recommending tailored solutions
• Managing leads and following up with prospective clients
• Meeting sales targets and performance goals while delivering exceptional service
• Maintaining accurate records and administration
• Providing a professional, ethical and compassionate customer experience

About You

You’ll thrive in this role if you have:

• Proven sales experience in a service-focused environment
• A track record of achieving KPIs and sales targets
• Strong customer service and relationship-building skills
• The ability to establish trust through honest and ethical conversations
• Excellent communication and active listening skills
• High levels of resilience, motivation and self-drive
• Strong organisational skills and the ability to manage competing priorities
• High attention to detail with a commitment to confidentiality

Experience in industries such as banking, insurance, real estate, retail, automotive, hospitality, healthcare, aged care or customer contact centres will be highly regarded.

Why Join InvoCare?

At InvoCare, our people are united by a shared purpose: being there when it matters most. We support families and communities during some of life's most important moments while creating meaningful and rewarding careers for our team members.

When you join us, you'll enjoy:

• Competitive salary plus incentives
• Reward and recognition programs
• Comprehensive training and onboarding
• Career development and internal growth opportunities
• Birthday leave and paid parental leave
• Employee Assistance Program (EAP)
• Modern facilities and supportive team environments
• Strong values-driven culture built on CARES: Compassion, Accountability, Responsiveness, Excellence and Safety
• A diverse and inclusive workplace where everyone belongs

At InvoCare, we are committed to creating a respectful, diverse and inclusive workplace that reflects the communities we serve. We welcome applications from people of all ages, cultures, backgrounds and abilities.

Use your sales talent to help families plan for the future. Join Australia's leading memorial, cemetery and crematoria provider and build a career with purpose, growth and heart.