Compassionate Medical Receptionist — Front Desk & Scheduling

Hills Allergy & Specialists Clinic; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Hills Allergy and Specialists Clinic in Bella Vista, NSW, is seeking an experienced medical receptionist to join our reception/administration team. You will manage appointments, patient records, billing, and liaise with referrers, while maintaining a calm, welcoming environment for all patients and staff.

Applicants should have at least 1 year of medical reception experience, WWCC, and Australian work rights.

Qualifications

• Minimum of 1 year medical reception experience.
• Proficient in MS Office and general IT tasks.
• Experience using medical practice software (GENTU advantageous).
• Excellent English communication, both written and verbal.
• Strong organisational and time management skills.
• Friendly, empathetic, and professional phone manner.
• WWCC and Australian work rights are required.

Responsibilities

• Deliver high-level customer service to patients and visitors, communicating professionally.
• Schedule and manage appointments using the practice software.
• Maintain up-to-date patient records, billing, Medicare rebates, and reporting.
• Provide administrative support to doctors and health professionals.
• Liaise with other medical practices and health services as needed.
• Ensure privacy and confidentiality of medical and financial records.
• Follow clinic policies, contribute to a clean, welcoming environment.
• Assist Practice Manager with clinic-related matters and daily tasks.

Skills

Medical reception experience

Excellent communication

Organisational skills

Time management

Multitasking

Patient service orientation

Tools

MS Office

GENTU software

Customer/billing software

Mac OS familiarity

Job description

Hills Allergy and Specialists Clinic in Bella Vista, NSW, is seeking an experienced medical receptionist to join our reception/administration team. You will manage appointments, patient records, billing, and liaise with referrers, while maintaining a calm, welcoming environment for all patients and staff.

Applicants should have at least 1 year of medical reception experience, WWCC, and Australian work rights.