Compassionate Patient Services Coordinator

GenesisCare UK; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym membership subsidy

Staff wellness activities

Parental leave

Training & development

Employee Assistance Program

Annual leave purchase

Job summary

GenesisCare in Cairns Hospital is seeking a friendly and organised Patient Services Officer to be the first point of contact for patients in the radiation oncology service. You will coordinate appointments, handle registrations and maintain confidential patient information while supporting the multidisciplinary team.

Join a caring team dedicated to patient experience, with opportunities for training and development, and benefits that support wellbeing and work–life balance.

Qualifications

• Experience in administration, reception or customer service, ideally in healthcare.
• Excellent communication and interpersonal skills with a patient-focused approach.
• Strong organisational skills and attention to detail; ability to manage competing priorities.

Responsibilities

• Welcoming patients and visitors as the first point of contact.
• Coordinating patient appointments, responding to enquiries and supporting day-to-day operations.
• Handling registrations, referrals and confidential patient records with accuracy.

Skills

Administration

Reception

Customer Service

Communication

Organisational Skills

Confidentiality

Teamwork

Job description

GenesisCare in Cairns Hospital is seeking a friendly and organised Patient Services Officer to be the first point of contact for patients in the radiation oncology service. You will coordinate appointments, handle registrations and maintain confidential patient information while supporting the multidisciplinary team.

Join a caring team dedicated to patient experience, with opportunities for training and development, and benefits that support wellbeing and work–life balance.