Patient Experience Coordinator – Radiation Oncology

GenesisCare; Cairns Regional; On-site; AUD 58,000 - 68,000; Full time

Benefits offered by this job

Gym membership subsidy

Wellness activities

Training & development opportunities

Parental leave (company-paid)

Job summary

GenesisCare is seeking a Patient Services Officer for our radiation oncology service at Cairns Hospital. You will be the friendly first point of contact, coordinating appointments and handling registrations with empathy and confidentiality.

Join a multidisciplinary team and play a key role in delivering a supportive patient journey, ensuring efficient operations and a welcoming environment for patients and families throughout their treatment journey.

Qualifications

• Experience in administration, reception or customer service, ideally within a healthcare environment.
• Excellent communication and interpersonal skills, with a compassionate and patient-focused approach.
• Strong organisational skills and the ability to manage competing priorities.

Responsibilities

• Welcoming patients and visitors, providing a friendly, compassionate and professional first point of contact.
• Coordinating patient appointments, responding to enquiries and supporting the smooth day-to-day operation of our radiation oncology service.
• Managing patient registrations, incoming and outgoing correspondence, referrals and administrative processes with accuracy and confidentiality.
• Working closely with Radiation Therapists, Radiation Oncologists and the wider multidisciplinary team to support coordinated patient care.
• Providing reassurance and assistance to patients and their families throughout their treatment journey.
• Contributing to a positive team environment and identifying opportunities to improve administrative processes and the patient experience.

Skills

Administration experience

Reception experience

Customer service

Communication skills

Interpersonal skills

Teamwork

Tools

Appointment scheduling software

Patient records management

Job description

GenesisCare is seeking a Patient Services Officer for our radiation oncology service at Cairns Hospital. You will be the friendly first point of contact, coordinating appointments and handling registrations with empathy and confidentiality.

Join a multidisciplinary team and play a key role in delivering a supportive patient journey, ensuring efficient operations and a welcoming environment for patients and families throughout their treatment journey.