Funeral Director Assistant

Mayday Recruitment; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Mayday Recruitment in Mackay is partnering with a respected funeral services organisation to recruit a Funeral Director Assistant. This full-time role offers meaningful work supporting families during significant moments and training across transfers, arrangements and service delivery.

You will work closely with Funeral Directors, handling transfers, service setup and on-call duties while maintaining high standards of care and professionalism.

Qualifications

• Experience in a service-focused environment.
• Current unrestricted driver’s licence.
• Flexibility to participate in on-call requirements.
• Ability to remain calm, professional and compassionate in sensitive situations.
• Comfort working around deceased persons and supporting grieving families.
• Strong communication and interpersonal skills.
• High attention to detail and ability to follow processes.
• Respectful and culturally sensitive approach with diverse families.
• Physical capability for manual handling and role requirements.
• Willingness to learn and contribute as part of a close-knit team.

Responsibilities

• Assist with transfer of deceased persons into care with dignity and respect.
• Support Funeral Directors with arrangements and service preparation.
• Assist with funeral services, including setup and family support on the day.
• Provide warm, professional and compassionate service to families and internal stakeholders.
• Assist with preparation and presentation of vehicles, equipment and facilities.
• Coordinate funeral services and related documentation.
• Work with Funeral Directors and team to ensure smooth services.
• Maintain high standards of presentation, health and safety.
• Participate in on-call roster and respond to transfers as needed.
• Support day-to-day operations at the Mackay location.

Skills

Customer service

Communication

Compassion

Teamwork

On-call readiness

Tools

Driver's license

Job description

MAYDAY Recruitment is partnering with a respected organisation within the funeral services sector to recruit a Funeral Director Assistantbased in Mackay. This is a full-time, permanent opportunity for someone who is compassionate, service-driven and looking for meaningful work where no two days are the same.

This is a unique opportunity to join a supportive team and play an important role in helping families through some of the most significant moments of their lives. You'll receive structured training and develop valuable skills across funeral arrangements, transfers and service delivery, while working alongside experienced Funeral Directors and the wider team.

The Role

Working closely with experienced Funeral Directors and the wider team, you will play an important hands-on role in supporting the delivery of professional, dignified and personalised funeral services.

Your day will be varied, with responsibilities including:

• Assisting with the transfer of deceased persons into our care, ensuring they are handled with dignity, respect and professionalism.
• Supporting Funeral Directors with funeral arrangements and service preparation.
• Assisting with funeral services, including preparation, set-up and supporting families and guests on the day.
• Providing warm, professional and compassionate service to families and internal stakeholders.
• Assisting with the preparation and presentation of vehicles, equipment and facilities.
• Supporting the coordination of funeral services and related documentation.
• Working closely with Funeral Directors, Conductors and other team members to ensure services run smoothly.
• Maintaining high standards of presentation, cleanliness, health and safety.
• Participating in an on-call roster and responding to transfers and other operational requirements when required.
• Supporting general day-to-day operations at the Mackay location.

The role will also involve some on-call requirements, providing additional support when required outside of standard business hours. Flexibility and availability to respond to these requirements will be important.

About You

We're looking for someone who genuinely cares about people and takes pride in delivering a high standard of service. You may come from hospitality, retail, healthcare, aged care, community services, transport, logistics or another customer-focused environment.

You will ideally bring:

• Experience in a service-focused environment, or the ability and willingness to quickly learn.
• A current unrestricted driver's licence.
• The flexibility and availability to participate in on-call requirements.
• The ability to remain calm, professional and compassionate in emotionally sensitive situations.
• Comfort working around deceased persons and supporting families experiencing grief.
• Strong communication and interpersonal skills.
• High attention to detail and the ability to follow processes and instructions.
• A respectful and culturally sensitive approach when working with families from diverse backgrounds.
• The physical capability to undertake manual handling and the inherent requirements of the role.
• A genuine willingness to learn and contribute as part of a close-knit team.

Previous funeral industry experience is not essential – full training and support will be provided.

Why Apply?

• Full-time, permanent opportunity based in Mackay.
• Meaningful, purpose-driven work where you make a genuine difference to families.
• Join an established and respected organisation within the funeral services industry.
• Structured training and ongoing development provided.
• Varied, hands‑on role across funeral arrangements, transfers and services.
• Supportive team environment where your contribution is valued.
• Build a rewarding career in an essential service that makes a real difference in the community.

If you're looking for more than just a job and want to be part of a team that delivers care, dignity and professionalism when families need it most, we'd love to hear from you.