Compassionate Case Manager — Drive Housing Outcomes

The Salvation Army; Melbourne; On-site; AUD 73,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Paid parental leave

Health & wellbeing program

Job summary

The Salvation Army in West Melbourne, VIC, is seeking a Case Manager to support residents at The Open Door and Flagstaff housing facilities. You will provide person-centred, trauma-informed case management, develop tailored plans, and advocate for housing, health, legal and community supports.

Reporting to the Team Leader, this fixed-term full-time role offers SCHADS Award Level 5 pay, hourly rate of AU$53.43–$55.85 plus super, and access to salary packaging and leave entitlements.

Qualifications

• Degree qualification in Social Work, Psychology, Community Services, or related field.
• Experience in case management within homelessness, housing or community services.
• Strong understanding of homelessness and evidence-based interventions.
• Current Victorian Driver's Licence and Working with Children Check.

Responsibilities

• Deliver high-quality case management and support planning.
• Empower clients to identify and achieve their housing and wellbeing goals.
• Advocate for access to housing, health, legal, employment, education, and community supports.
• Assist clients to secure medium and long-term housing options.
• Work collaboratively with internal teams and external stakeholders.
• Facilitate case conferences and coordinate integrated support responses.
• Contribute to continuous improvement initiatives and service development.
• Support a positive, collaborative, and client-focused team culture.

Skills

Case management

Homelessness knowledge

Partnership development

Communication skills

Advocacy

Driver's licence

Working with Children Check

Education

Degree in Social Work / Psychology / Community Services

Job description

The Salvation Army in West Melbourne, VIC, is seeking a Case Manager to support residents at The Open Door and Flagstaff housing facilities. You will provide person-centred, trauma-informed case management, develop tailored plans, and advocate for housing, health, legal and community supports.

Reporting to the Team Leader, this fixed-term full-time role offers SCHADS Award Level 5 pay, hourly rate of AU$53.43–$55.85 plus super, and access to salary packaging and leave entitlements.