Empathy-Driven Home Care Intake Specialist

Mounties; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Onsite parking available

Training and development opportunities

Discounted memberships to fitness &amp

Discounted memberships to fitness &?sw

Job summary

Mounties Care is seeking a dedicated Client Intake Consultant to join our Mount Pritchard office on a full-time basis. You will be the first point of contact for people enquiring about our home care services, meeting clients in homes, offices or events, assessing needs and guiding them through My Aged Care.

You’ll build relationships with hospitals, GPs and community referrers, maintain thorough CRM records, and report on enquiries and conversions while ensuring privacy and quality obligations

Qualifications

• 2+ years in intake, sales, customer service or care coordination.
• Excellent phone and face-to-face communication, with genuine empathy for older people.
• Strong organisation, follow-up and CRM skills.

Responsibilities

• Respond promptly to inbound enquiries and follow up new leads by phone.
• Meet prospective clients and families at home, in the office and at community events.
• Assess needs, eligibility and funding, and explain services and costs clearly.
• Guide clients through My Aged Care, service agreements and handover to Care Managers.
• Record every lead in the CRM and report weekly on enquiries and conversions.
• Build relationships with hospitals, GPs, allied health and community referrers.

Skills

Intake experience

CRM skills

Phone & in-person comms

Education

Cert III/IV in Individual or Ageing Support

Tools

CRM software

Job description

Mounties Care is seeking a dedicated Client Intake Consultant to join our Mount Pritchard office on a full-time basis. You will be the first point of contact for people enquiring about our home care services, meeting clients in homes, offices or events, assessing needs and guiding them through My Aged Care.

You’ll build relationships with hospitals, GPs and community referrers, maintain thorough CRM records, and report on enquiries and conversions while ensuring privacy and quality obligations