Client Intake Consultant - Mounties Care

Mounties Care; Sydney; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Onsite parking

Discounted fitness & swim centre

Training and development opportunities

Supportive and inclusive team & kultur

Zusammenfassung

Mounties Care in Mount Pritchard, NSW, is seeking a Client Intake Consultant to be the first contact for home care service inquiries. You will manage leads, assess eligibility, and guide clients through My Aged Care processes, service agreements, and handover to Care Managers.

The role requires strong communication, CRM skills and experience in intake or care coordination, with a focus on empathy and building hospital/GP referrals. Onsite work with opportunities for development.

Qualifikationen

• 2+ years in intake, sales, customer service or care coordination.
• Excellent phone and face-to-face communication with empathy for older people.
• Strong organisation, follow-up and CRM skills.
• National Police Check, NDIS works check, WWC, driver's licence and reliable vehicle.
• Aged care, home care or disability experience.
• Knowledge of Support at Home and My Aged Care.
• Certificate III/IV in Individual Support or Ageing Support (desirable).

Aufgaben

• Respond promptly to inbound enquiries and follow up new leads and referrals by phone.
• Meet prospective clients and families at home, in the office and at community events.
• Assess needs, eligibility and funding, and explain services and costs clearly.
• Guide clients through My Aged Care, service agreements and handover to Care Managers.
• Record every lead in the CRM and report weekly on enquiries and conversions.
• Build relationships with hospitals, GPs, allied health and community referrers.
• Meet aged care quality, privacy and conduct obligations, and elevate risks or complaints.

Kenntnisse

Customer service

Intake coordination

CRM

Phone & in-person comms

Organisational skills

Ausbildung

Certificate III/IV in Individual Support or Ageing Support

Tools

CRM

My Aged Care

Jobbeschreibung

Client Intake Consultant - Mounties Care

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

ABOUT THE ROLE

Mounties Care Home care is searching for a dedicated Client Intake Consultant to join our team on a full-time at our office in Mount Pritchard, NSW!

The successful candidate will be the first point of contact for people enquiring about our home care services.

More specifically, some of your key duties will include but are not limited to:

• Respond promptly to inbound enquiries and follow up new leads and referrals by phone.
• Meet prospective clients and families at home, in the office and at community events.
• Assess needs, eligibility and funding, and explain services and costs clearly.
• Guide clients through My Aged Care, service agreements and handover to Care Managers.
• Record every lead in the CRM and report weekly on enquiries and conversions.
• Build relationships with hospitals, GPs, allied health and community referrers.
• Meet aged care quality, privacy and conduct obligations, and elevate risks or complaints.

ABOUT YOU

The successful candidate will ideally have the following:

• 2+ years in intake, sales, customer service or care coordination.
• Excellent phone and face-to-face communication, with genuine empathy for older people.
• Strong organisation, follow-up and CRM skills.
• National Police Check, NDIS works check, WWC, driver's licence and reliable vehicle.
• Aged care, home care or disability experience.
• Knowledge of Support at Home and My Aged Care.
• Certificate III/IV in Individual Support or Ageing Support. (desirable).

WHAT'S IN IT FOR YOU?

• Supportive and inclusive team & culture
• Onsite parking available
• Discounted memberships to our fitness & swim centre
• Training and development opportunities