Client Intake Specialist — Aged Care & Care Coordination

Mounties Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite parking available

Discounted gym memberships

Training and development opportunities

Job summary

Mounties Care Home in Mount Pritchard, NSW is seeking a dedicated Client Intake Consultant to be the first point of contact for people enquiring about our home care services. You will respond to inquiries, meet clients at home or in the office, assess needs and funding, guide clients through My Aged Care and handover to Care Managers, and maintain CRM records.

The role requires 2+ years in intake or customer service, empathy for older people, strong organisation, and relevant checks; onsite

Qualifications

• 2+ years in intake, sales, customer service or care coordination.
• Excellent phone and face-to-face communication, with genuine empathy for older people.
• Strong organisation, follow-up and CRM skills.
• National Police Check, NDIS works check, WWC, driver's licence and reliable vehicle.
• Aged care, home care or disability experience.
• Knowledge of Support at Home and My Aged Care.
• Certificate III/IV in Individual Support or Ageing Support (desirable).

Responsibilities

• Respond promptly to inbound enquiries and follow up new leads and referrals by phone.
• Meet prospective clients and families at home, in the office and at community events.
• Assess needs, eligibility and funding, and explain services and costs clearly.
• Guide clients through My Aged Care, service agreements and handover to Care Managers.
• Record every lead in the CRM and report weekly on enquiries and conversions.
• Build relationships with hospitals, GPs, allied health and community referrers.
• Meet aged care quality, privacy and conduct obligations, and escape risks or complaints.

Skills

Phone & in-person communication

CRM skills

Customer service experience

Education

Certificate III/IV in Individual Support or Ageing Support

Job description

Mounties Care Home in Mount Pritchard, NSW is seeking a dedicated Client Intake Consultant to be the first point of contact for people enquiring about our home care services. You will respond to inquiries, meet clients at home or in the office, assess needs and funding, guide clients through My Aged Care and handover to Care Managers, and maintain CRM records.

The role requires 2+ years in intake or customer service, empathy for older people, strong organisation, and relevant checks; onsite