Community Wellbeing Navigator

Sociable Tech Pty Ltd; Fairfield; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Full-time position

Supportive environment

Community impact

Job summary

M.D.S. QUE PTY LTD in New South Wales is seeking a compassionate Community Worker to assist individuals and families, connect them with services and improve wellbeing and participation in the community.

The role emphasizes strong communication, interpersonal and organisational skills and the ability to work with diverse backgrounds. You will assess needs, provide information and coordinate with health and social services, documenting progress and maintaining confidentiality.

Qualifications

• Relevant qualification in Community Services, Social Services, Welfare, or a related field.
• 2-3 years of relevant experience in community services, welfare, social support or a similar environment.
• Ability to assess client needs and connect clients with appropriate services and resources.
• Knowledge of community, health and welfare services and referral pathways.
• Strong communication and interpersonal skills.
• Ability to work effectively with individuals and families from diverse cultural and social backgrounds.
• Good organisational, case-recording and documentation skills.
• Ability to work independently and collaboratively with other service providers and professionals.
• Strong commitment to client confidentiality, dignity and professional conduct.

Responsibilities

• Assess the needs, circumstances and available support networks of individuals and families within the community.
• Provide information, guidance and practical assistance to clients regarding available community, health, welfare and social support services.
• Refer clients to relevant health, housing, welfare, counselling, education and other community-based services according to their individual circumstances.
• Liaise with healthcare professionals, community organisations, government agencies and other service providers to coordinate appropriate support for clients.
• Monitor client circumstances and progress and identify where additional or alternative support services may be required.
• Maintain accurate and confidential client records, case notes, referrals and other relevant documentation.
• Participate in the development and delivery of community programs, activities and initiatives designed to promote wellbeing and community participation.
• Establish and maintain effective working relationships with local community organisations, healthcare providers and relevant support agencies.
• Identify emerging community needs and provide feedback to management regarding potential services, programs and support initiatives.
• Support culturally and linguistically diverse clients in understanding and accessing appropriate community services.
• Ensure all client interactions and services are provided professionally, respectfully and in accordance with applicable policies, procedures and confidentiality requirements.

Skills

Strong communication

Interpersonal skills

Organisational skills

Cultural competence

Documentation skills

Independent and collaborative work

Education

Relevant qualification in Community Services, Social Services, Welfare, Human Services or related field

Job description

M.D.S. QUE PTY LTD in New South Wales is seeking a compassionate Community Worker to assist individuals and families, connect them with services and improve wellbeing and participation in the community.

The role emphasizes strong communication, interpersonal and organisational skills and the ability to work with diverse backgrounds. You will assess needs, provide information and coordinate with health and social services, documenting progress and maintaining confidentiality.