Social Wellbeing Coach

Primary & Community Care Services; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meal allowance

Leave loading 17.5%

Employee Assistance Program

Professional development

Job summary

Primary & Community Care Services – Mackay QLD is seeking a dedicated mental health specialist to serve as the concierge of care, listening deeply, guiding individuals to the right pathway, and ensuring supportive, clear referrals.

The role emphasizes empathy, a strengths‑based approach, and collaborative problem-solving with a focus on personalised service navigation. Qualifications in Social Work or Nursing and required clearances are expected, with opportunities for professional development.

Qualifications

• Empathy and curiosity about people’s stories.
• Strengths‑based mindset and strong communication skills.
• Ability to explore, explain, and connect people to services.

Responsibilities

• Being the warm, non-judgmental first point of contact for enquiries.
• Conducting needs assessments to understand each individual’s situation.
• Providing clear, informed referrals and service navigation.
• Following up to ensure smooth and supportive care journeys.
• Championing a strengths-based approach that focuses on what’s strong.

Skills

Empathy

Excellent communication

Curiosity about people

Strengths-based mindset

Problem solving

Flexibility

Education

Social Work qualification

Nursing (RN/EN)

Allied Health with mental health experience

Job description

Primary & Community Care Services – Mackay QLD

At PCCS, we’re pioneering a path in mental health and social emotional wellbeing services. Our service is a beacon of hope and support for those who need help when most other doors are closed, and those in‑between moments when challenges feel the heaviest.

We work with a diverse community, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, and people of all ages, offering opportunities that are personalised, strengths‑based, and genuinely responsive.

Your Role: More Than a Job

As our specialist, you’ll be the concierge of mental health services, listening deeply, understanding what matters to each person, and guiding them toward the right pathway. Whether it’s a straightforward referral or a creative solution to meet unique needs, you’ll make each interaction count.

Core responsibilities include:

Being the warm, non-judgmental first point of contact for enquiries.

Conducting needs assessments to understand each individual’s situation.

Providing clear, informed referrals and service navigation.

Following up to ensure smooth and supportive care journeys.

Championing a strengths-based approach that focuses on what’s strong, not just what’s wrong.

What We’re Looking For

Genuine empathy and curiosity about people’s unique stories.

A strengths-based mindset and excellent communication skills.

Ability to explore, explain, and connect people to services that fit them best.

Flexibility, creativity, and comfort with problem-solving in the moment.

Relevant qualifications — Qualification in Social Work, Nursing (RN/EN), or other Allied Health professions with mental health experience.

Required clearances — NDIS Worker Screening & Working With Children Check.

What’s On Offer

Tax-free salary packaging up to $15,900 p.a. and $2,500 meal & entertainment allowance.

Generous leave provisions including 17.5% annual leave loading.

Strong team support and regular debriefs — you’ll never feel “on your own.”

Funded professional development and growth opportunities within PCCS.

Access to Employee Assistance Program.

Contract:

Be part of a team that makes help available when it’s needed most.
If you want your work to truly matter — and to fit around your life — we’d love to hear from you.