Community Worker - Care2Help

TRIMOCHA2NYATHI; Gosford; On-site; AUD 55,000 - 75,000; Full time

Job summary

Care2Help in New South Wales is seeking a compassionate Community Worker to assess client needs, design tailored support plans, and help individuals access essential services within the local community.

You will engage clients through empathetic discussions, monitor progress, and coordinate with health, housing, and welfare agencies to address barriers and promote wellbeing.

Qualifications

• Experience in community engagement, case management, or social support roles.
• Strong verbal and written communication skills.
• Exceptional time management and documentation skills.
• Good understanding of local service landscape and referral networks.
• NDIS Worker Check and National Police Check.
• At least 1 year of related experience and a relevant Certificate.

Responsibilities

• Assess client needs to develop tailored care plans and support programs.
• Engage clients in empathetic conversations to design care pathways and goals.
• Monitor progress and maintain confidential records and outcome reports.
• Connect clients with external providers, health professionals or welfare agencies.
• Identify gaps in essential services through community assessments and plan improvements.
• Develop relationships with local providers to improve access to services.
• Provide support to families and vulnerable individuals in home-like or care settings.
• Assist youth facing hardship with housing, relationships, and financial stress.

Skills

Communication skills

Time management

Documentation

Interpersonal skills

Education

Ageing Support Certificate

Disability Care Certificate

Job description

Care2Help are looking for a compassionate and proactive Community Worker to become a vital part of our team. In this role, you will be responsible for evaluating client situations, designing and implementing tailored support initiatives, and helping individuals access the resources they need to thrive. You will also play an important part in community engagement, resource mapping, and inter-agency collaboration to address local needs and challenges.

Key responsibilities

Conduct thorough assessments to understand the unique needs of individuals within the community, and develop tailored care plans, educational resources, and support programs that foster self-reliance, dignity, and personal development.

Engage clients in empathetic, structured conversations to explore their social, emotional, and practical challenges, and collaboratively design care pathways and achievable goals for positive change.

Monitor each client's journey by evaluating their progress against established care objectives, and maintain clear, confidential records and outcome reports for both internal team use and external reporting requirements.

Facilitate timely access to specialised services by connecting clients with external providers, health professionals, or welfare agencies that can offer targeted assistance beyond the organisation's scope.

Conduct broader community assessments to determine gaps in essential services—such as housing, health care, employment, and training—and support the development of community care initiatives that address those systemic needs.

Build and maintain collaborative relationships with local service providers, community groups, government bodies, and private stakeholders to promote integrated care and improve accessibility to community-based services.

Provide compassionate support to families and vulnerable individuals, including children, people with disabilities, and those facing social isolation, by delivering care in home-like environments, shared accommodation, or residential care facilities, depending on their needs.

Offer practical and emotional support to young people experiencing hardship, including assistance with housing, relationships, and financial stress, while empowering them through mentoring, education, and referrals.

About you

Previous experience working in community engagement, case management, or social support roles.

Strong verbal and written communication skills, with the ability to engage sensitively with people from all backgrounds.

Exceptional time management and documentation skills.

A good understanding of the local service landscape, including referral networks and community programs.

NDIS Worker Check.

National Police Check.

At least one year of experience in a related area and a Certificate in Ageing Support, Disability, or another related discipline.

Aboriginal and Torres Strait Islander people welcome to apply

About us

Care2Help is dedicated to delivering inclusive, person-centered services. As a values-based organisation, we are committed to empowering individuals, families, and communities by supporting their social, emotional, and economic well-being across diverse populations.