Social Wellbeing Coach: Empathy-Driven Care Navigator

Primary & Community Care Services; Mackay Regional; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Salary packaging

Meal allowance

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Employee Assistance Program

Professional development

Zusammenfassung

Primary & Community Care Services – Mackay QLD is seeking a dedicated mental health specialist to serve as the concierge of care, listening deeply, guiding individuals to the right pathway, and ensuring supportive, clear referrals.

The role emphasizes empathy, a strengths‑based approach, and collaborative problem-solving with a focus on personalised service navigation. Qualifications in Social Work or Nursing and required clearances are expected, with opportunities for professional development.

Qualifikationen

• Empathy and curiosity about people’s stories.
• Strengths‑based mindset and strong communication skills.
• Ability to explore, explain, and connect people to services.

Aufgaben

• Being the warm, non-judgmental first point of contact for enquiries.
• Conducting needs assessments to understand each individual’s situation.
• Providing clear, informed referrals and service navigation.
• Following up to ensure smooth and supportive care journeys.
• Championing a strengths-based approach that focuses on what’s strong.

Kenntnisse

Empathy

Excellent communication

Curiosity about people

Strengths-based mindset

Problem solving

Flexibility

Ausbildung

Social Work qualification

Nursing (RN/EN)

Allied Health with mental health experience

Jobbeschreibung

Primary & Community Care Services – Mackay QLD is seeking a dedicated mental health specialist to serve as the concierge of care, listening deeply, guiding individuals to the right pathway, and ensuring supportive, clear referrals.

The role emphasizes empathy, a strengths‑based approach, and collaborative problem-solving with a focus on personalised service navigation. Qualifications in Social Work or Nursing and required clearances are expected, with opportunities for professional development.