Indigenous Service Support Officer

Queensland Government; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Queensland Government is advertising an Indigenous Service Support Officer role within the Youth Justice Service Centre to support Aboriginal and Torres Strait Islander young people subject to youth justice intervention. The position requires demonstrating cultural capability and working with families and community stakeholders to implement tailored case plans and services.

Applicants must provide evidence of Aboriginal and/or Torres Strait Islander descent or other eligible documentation, plus

Qualifications

• Unrestricted Qld Drivers' License.
• Valid Blue Card.
• Pre-employment screening includes criminal history check, disciplinary history disclosure.
• Disclosure of pre-existing conditions

Responsibilities

• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
• Assist and support youth justice staff and relevant community stakeholders in culturally appropriate assessment, case planning and interventions for Aboriginal and Torres Strait Islander young people and their families in accordance with relevant legislative provisions, statutory delegations, departmental policies, procedures, and contemporary best practice.
• Implement culturally appropriate individualised case plans through designing and implementing intervention strategies, negotiating with service providers, and linking clients to the services/supports they require (including formal and informal services, government, and non-government agencies).
• Consult and effectively work with relevant stakeholders including families, elders, other key community members, community agencies and government departments to enhance the capacity of these stakeholders to support Aboriginal and Torres Strait Islander young people and their families subject to youth justice interventions and their families.
• Undertake a range of record and information management tasks including maintenance of case notes and records, preparation of reports and performance reporting.
• Participate productively and collaboratively as a member of a multi-disciplinary team involving a range of internal and external stakeholders and service providers to achieve quality casework outcomes.

Job description

The role of the Indigenous Service Support Officer is to assist Youth Justice Service Centre staff to provide support and intervention services to Aboriginal and Torres Strait Islander young people subject to youth justice intervention.

Aboriginal and Torres Strait Islander Identified vacancy

This is designated as an Indigenous Identified role based on the genuine occupational requirements, in accordance with section 25 of the Anti-Discrimination Act 1991, and the Recruitment and Selection (Directive 07/23).

Role

To allow the selection panel to confirm that you are eligible to be considered for this First Nations Identified role, the panel may either:

• accept your written assertion that you are Aboriginal and/or Torres Strait Islander descent; or
• obtain from you, as part of your formal application, documentary evidence attesting to your Aboriginal and/or Torres Strait Islander descent. Full details and a Statutory Declaration are available in the Commission Chief Executive Guideline 2/13: Evidence of Attribute - Aboriginal and/or Torres Strait Islander Identified Roles
• applicants must also nominate (or provide written reference from) an Aboriginal person or a Torres Strait Islander person who can attest to their knowledge, skills, or experience to demonstrate cultural capabilities as required. This person may be a community member, supervisor, or work colleague.

Mandatory Requirements

• Unrestricted Qld Drivers' License
• Valid Blue Card
• Pre-employment screening includes criminal history check, disciplinary history disclosure
• Disclosure of pre-existing conditions

Key Responsibilities

As Indigenous Service Support Officer, you will specifically:

• Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
• Assist and support youth justice staff and relevant community stakeholders in culturally appropriate assessment, case planning and interventions for Aboriginal and Torres Strait Islander young people and their families in accordance with relevant legislative provisions, statutory delegations, departmental policies, procedures, and contemporary best practice.
• Implement culturally appropriate individualised case plans through designing and implementing intervention strategies, negotiating with service providers, and linking clients to the services/supports they require (including formal and informal services, government, and non-government agencies).
• Consult and effectively work with relevant stakeholders including families, elders, other key community members, community agencies and government departments to enhance the capacity of these stakeholders to support Aboriginal and Torres Strait Islander young people and their families subject to youth justice interventions and their families.
• Undertake a range of record and information management tasks including maintenance of case notes and records, preparation of reports and performance reporting.
• Participate productively and collaboratively as a member of a multi-disciplinary team involving a range of internal and external stakeholders and service providers to achieve quality casework outcomes.

Applications to remain current for 12 months.

Job Ad Reference: QLD/702124/26

Closing Date: Wednesday, 21st October 2026

Occupational group Community Engagement and Education