Community Team Leader - Inclusive Support Programs

SCMS Pty Ltd; Buronga; On-site; AUD 80,000 - 100,000; Full time

Job summary

Value Care Limited in Buronga, NSW is seeking a Community Worker Team Leader to coordinate and oversee community support programs for individuals and families facing various challenges. You will assess needs, develop suitable service plans and guide a team delivering outreach and social support services.

The role requires a Diploma in related fields and prior supervisory experience. You will liaise with government agencies and local providers, maintain records, ensure safeguarding and promote

Qualifications

• Diploma in Community Services, Community Development, or related qualification.
• Experience supervising staff or coordinating community service programs advantageous.
• Strong understanding of client assessment, referral pathways and social services.

Responsibilities

• Coordinate and oversee community support programs designed to assist individuals and families experiencing social, financial, emotional or other personal difficulties.
• Supervise and guide community support workers in delivering individual assistance, community outreach and social support services.
• Coordinate with government agencies, community organisations, welfare providers and local service networks to facilitate appropriate client assistance.
• Monitor individual client support plans and review progress towards agreed personal, social and community participation goals.
• Provide guidance to community workers in managing client enquiries, identifying support needs and referring complex matters to appropriate professionals.
• Maintain accurate client records, case notes, referral information and community program documentation in accordance with organisational requirements.
• Assist with the development and improvement of community support programs based on identified service gaps and changing community needs.
• Organise staff meetings, provide workplace guidance and assist with training activities to improve the quality and consistency of community services.
• Identify risks, safeguarding concerns and barriers affecting client wellbeing and coordinate appropriate responses with relevant service providers.
• Prepare service activity reports, monitor program outcomes and provide recommendations to management regarding improvements to community support delivery.
• Coordinate with disability and aged-care support teams, where relevant, to help clients access appropriate services and participate more fully in their communities.
• Monitor staff performance, provide constructive feedback and promote professional conduct, teamwork and person-centred service delivery.
• Ensure community support activities are conducted in accordance with organisational policies, confidentiality requirements, safeguarding procedures and applicable workplace health and safety standards.
• Ability to communicate effectively with government agencies, community organisations and external service providers.
• Strong organisational, recordkeeping and reporting skills.
• Understanding of client confidentiality, professional boundaries and relevant workplace safety requirements.
• Ability to manage competing priorities, coordinate service delivery activities and support continuous improvement.
• Commitment to promoting inclusion, independence, dignity and positive outcomes for individuals and families accessing community services.

Skills

Leadership

Staff supervision

Team coordination

Communication

Interpersonal skills

Conflict resolution

Problem solving

Government liaison

Education

Diploma in Community Services

Diploma in Community Development

Diploma in Social Welfare

Job description

Value Care Limited in Buronga, NSW is seeking a Community Worker Team Leader to coordinate and oversee community support programs for individuals and families facing various challenges. You will assess needs, develop suitable service plans and guide a team delivering outreach and social support services.

The role requires a Diploma in related fields and prior supervisory experience. You will liaise with government agencies and local providers, maintain records, ensure safeguarding and promote