COMMUNITY WORKER TEAM LEADER - Buronga, NSW 2739, Australia

SCMS Pty Ltd; Buronga; On-site; AUD 80,000 - 100,000; Full time

Job summary

Value Care Limited in Buronga, NSW is seeking a Community Worker Team Leader to coordinate and oversee community support programs for individuals and families facing various challenges. You will assess needs, develop suitable service plans and guide a team delivering outreach and social support services.

The role requires a Diploma in related fields and prior supervisory experience. You will liaise with government agencies and local providers, maintain records, ensure safeguarding and promote

Qualifications

• Diploma in Community Services, Community Development, or related qualification.
• Experience supervising staff or coordinating community service programs advantageous.
• Strong understanding of client assessment, referral pathways and social services.

Responsibilities

• Coordinate and oversee community support programs designed to assist individuals and families experiencing social, financial, emotional or other personal difficulties.
• Supervise and guide community support workers in delivering individual assistance, community outreach and social support services.
• Coordinate with government agencies, community organisations, welfare providers and local service networks to facilitate appropriate client assistance.
• Monitor individual client support plans and review progress towards agreed personal, social and community participation goals.
• Provide guidance to community workers in managing client enquiries, identifying support needs and referring complex matters to appropriate professionals.
• Maintain accurate client records, case notes, referral information and community program documentation in accordance with organisational requirements.
• Assist with the development and improvement of community support programs based on identified service gaps and changing community needs.
• Organise staff meetings, provide workplace guidance and assist with training activities to improve the quality and consistency of community services.
• Identify risks, safeguarding concerns and barriers affecting client wellbeing and coordinate appropriate responses with relevant service providers.
• Prepare service activity reports, monitor program outcomes and provide recommendations to management regarding improvements to community support delivery.
• Coordinate with disability and aged-care support teams, where relevant, to help clients access appropriate services and participate more fully in their communities.
• Monitor staff performance, provide constructive feedback and promote professional conduct, teamwork and person-centred service delivery.
• Ensure community support activities are conducted in accordance with organisational policies, confidentiality requirements, safeguarding procedures and applicable workplace health and safety standards.
• Ability to communicate effectively with government agencies, community organisations and external service providers.
• Strong organisational, recordkeeping and reporting skills.
• Understanding of client confidentiality, professional boundaries and relevant workplace safety requirements.
• Ability to manage competing priorities, coordinate service delivery activities and support continuous improvement.
• Commitment to promoting inclusion, independence, dignity and positive outcomes for individuals and families accessing community services.

Skills

Leadership

Staff supervision

Team coordination

Communication

Interpersonal skills

Conflict resolution

Problem solving

Government liaison

Education

Diploma in Community Services

Diploma in Community Development

Diploma in Social Welfare

Job description

Job Type: Permanent position | Full time position

Job Description

JOB DESCRIPTION – COMMUNITY WORKER TEAM LEADER ABOUT THE COMPANY – VALUE CARE LIMITED

Value Care Limited is a national not-for-profit organisation providing disability and aged-care services across Australia.

The organisation delivers individualised supports designed to promote independence, inclusion and positive outcomes for people experiencing disability, disadvantage or other barriers to community participation. Value Care Limited is committed to supporting individuals in accessing appropriate services, developing independent living skills, strengthening community connections and improving their overall quality of life. Business Name: Value Care Limited

Location: Buronga, NSW 2739, Australia Job Title: Community Worker Team Leader Salary: AUD $80,000–$100,000 per annum

Key Responsibilities Coordinate and oversee community support programs designed to assist individuals and families experiencing social, financial, emotional or other personal difficulties. Assess the needs and circumstances of community members and assist in developing suitable support strategies and service arrangements.

Supervise and guide community support workers in delivering individual assistance, community outreach and social support services. Assist clients in accessing appropriate community resources, housing assistance, financial support programs, healthcare services and other available support networks. Plan and organise community engagement activities, information sessions and support programs that encourage social inclusion, independence and community participation.

Coordinate with government agencies, community organisations, welfare providers and local service networks to facilitate appropriate client assistance. Monitor individual client support plans and review progress towards agreed personal, social and community participation goals. Provide guidance to community workers in managing client enquiries, identifying support needs and referring complex matters to appropriate professionals.

Support individuals and families experiencing difficult circumstances by providing practical assistance, information and referrals to suitable services. Maintain accurate client records, case notes, referral information and community program documentation in accordance with organisational requirements. Assist with the development and improvement of community support programs based on identified service gaps and changing community needs.

Organise staff meetings, provide workplace guidance and assist with training activities to improve the quality and consistency of community services. Identify risks, safeguarding concerns and barriers affecting client wellbeing and coordinate appropriate responses with relevant service providers. Prepare service activity reports, monitor program outcomes and provide recommendations to management regarding improvements to community support delivery.

Coordinate with disability and aged-care support teams, where relevant, to help clients access appropriate services and participate more fully in their communities. Monitor staff performance, provide constructive feedback and promote professional conduct, teamwork and person-centred service delivery. Ensure community support activities are conducted in accordance with organisational policies, confidentiality requirements, safeguarding procedures and applicable workplace health and safety standards.

Skills and Qualifications Diploma in Community Services, Community Development, Social Welfare or a related qualification will be advantageous. Demonstrated experience delivering community support, welfare assistance or community development services.

Previous experience supervising staff or coordinating community service programs will be advantageous. Strong understanding of community support systems, client assessment, referral pathways and available social services. Ability to assess individual and family needs and coordinate suitable support arrangements.

Knowledge of community development practices, social inclusion and safeguarding principles. Strong leadership, staff supervision and team coordination abilities. Excellent communication, interpersonal, conflict resolution and problem-solving skills.

Ability to communicate effectively with government agencies, community organisations and external service providers. Strong organisational, recordkeeping and reporting skills. Understanding of client confidentiality, professional boundaries and relevant workplace safety requirements.

Ability to manage competing priorities, coordinate service delivery activities and support continuous improvement. Commitment to promoting inclusion, independence, dignity and positive outcomes for individuals and families accessing community services.