OLDER PERSONS ACTION PROGRAM (OPAP) Engagement Officer

Encircle Ltd.; Redcliffe; On-site; AUD 46,000 - 66,000; Part time

Benefits offered by this job

Salary packaging benefits

Job summary

Encircle Community Services is seeking an OPAP Engagement Officer in Redcliffe to support older people facing isolation and housing pressures. The role includes information, advocacy, referrals, and coordinating social activities within a strengths-based framework.

Requirements include a Certificate IV in Community Services (or equivalent) and a Queensland Driver Licence. The position is fixed-term, part-time (3 days/week), with a competitive hourly rate and salary packaging benefits.

Qualifications

• Excellent communication and interpersonal skills for engaging with older people and stakeholders.
• Experience in community services, aged care, or neighbourhood centres.
• Ability to work with a strengths-based, person-centred approach and culturally safe practice.

Responsibilities

• Provide information, advocacy, referrals, and practical support to help older people access services.
• Plan and facilitate social inclusion activities and community events.
• Maintain records, reporting, and program documentation; contribute to evaluation and continuous improvement.

Skills

Communication skills

Community engagement

Microsoft Office

Education

Certificate IV in Community Services

Diploma or tertiary qualification (not essential)

Tools

Client management systems

Microsoft Office

Job description

OLDER PERSONS ACTION PROGRAM (OPAP) Engagement Officer

Redcliffe | SCHADS Award Level 3 | $40.49 per hour
Fixed-Term Part-time 3 Days per Week Contract to 30 June 2028

Supporting Seniors to Stay Connected, Independent and Thriving

At Encircle Community Services, we believe everyone deserves connection, dignity, and the opportunity to age well within their community.

We're seeking a compassionate and community-minded Older Persons Action Program (OPAP) Worker to join our team at the Redcliffe Neighbourhood Centre. In this rewarding role, you'll support older people experiencing social isolation, loneliness, housing pressures, and other life challenges through information, advocacy, referrals, community connection, and case management support.

If you're passionate about helping older people stay connected, informed, and independent, this is your opportunity to make a meaningful difference every day.

About the Role

As an OPAP Worker, you will provide information, support, advocacy, and community engagement opportunities for older people within the Redcliffe community.

Working within a strengths-based, person-centred, and culturally safe framework, you will:

Support older people experiencing social isolation, loneliness, or reduced community connection.

Provide information, advocacy, referrals, and practical support to help people access services and community resources.

Assist participants to identify goals and strengthen their social participation, wellbeing, and independence.

Plan and facilitate social inclusion activities, information sessions, and community events.

Promote participation in Encircle programs and local community initiatives.

Build and maintain positive relationships with community organisations and service providers.

Collaborate with Encircle programs and local stakeholders to improve participant outcomes.

Maintain accurate records, reporting, and program documentation.

Contribute to program evaluation, continuous improvement, and community development initiatives.

About You

You are passionate about supporting older people and creating opportunities for connection, inclusion, and community participation.

You will bring:

Certificate IV in Community Services, Ageing Support, Mental Health, Social Services or a related discipline, or equivalent demonstrated experience. A Diploma or tertiary qualification in Social Work, Human Services, Community Development, or a related field is not essential but will be highly regarded.

Experience working with older people in community services, aged care, health, neighbourhood centres, or social support settings.

Experience facilitating community activities or programs is desirable but not essential.

An understanding of the impacts of social isolation, loneliness, and social disadvantage on older people.

Knowledge of community services, support systems, and referral pathways.

Experience supporting people to access services and participate in community activities.

Strong communication, engagement, and relationship-building skills.

The ability to work independently and collaboratively within a team.

Competency using Microsoft Office and client management systems.

A commitment to culturally safe, inclusive, and person-centred practice.

Mandatory Requirements

Current Queensland Driver Licence.

Current Blue Card or ability to obtain.

Current National Police Check or ability to obtain one.

Full working rights within Australia.

Why Join Encircle?

At Encircle, we value our people and recognise the important work they do every day. In return, we offer:

SCHADS Award Level 3.1 + generous salary packaging benefits.

A supportive, collaborative, and values-driven team culture.

Regular supervision, mentoring, and professional development opportunities.

Make a meaningful difference in the lives of older people.

Join a trusted community organisation supporting the Moreton Bay community for over 35 years.

Encircle is committed to building a diverse, inclusive and culturally safe workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community.

If you are passionate about helping the elderly build meaningful connections, access support and remain active members of their community, we would love to hear from you!