Resident Experience Leader - Community & Engagement

Colonial Group; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday

Employee referral rewards

Retailer discounts

Employee share options

Job summary

Ingenia is seeking a Community Manager for its new site in Sunbury. You will lead community operations, ensuring a strong sense of connection for residents while delivering excellent customer service.

The role requires experience in managing customer relationships and budgets. You will also implement programs that foster community spirit and engage residents effectively.

If you're passionate about creating positive experiences and leading a team, this is the opportunity for you.

Qualifications

• Experience managing resident or customer relationships in community settings.
• Confident in leading day-to-day operations and managing competing priorities.
• Familiar with budget management and P&L performance.

Responsibilities

• Deliver outstanding resident experiences through satisfaction surveys.
• Oversee day-to-day community operations, including occupancy and engagement.
• Lead financial performance through budgeting and P&L management.
• Foster a sense of community by implementing lifestyle programs.
• Motivate and support team members to deliver high-quality outcomes.

Skills

Customer relationship management

Budget management

Team leadership

Operational excellence

Problem-solving

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia,we’renot just building communities,we’recreating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing,we’reall about making life better, brighter, and more connected.

We’rea passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. Ifyou’reready to work in a place that values your ideas and celebrates your wins,we’dlove to welcome you to the team.

Your Next Opportunity

We’reon the lookout for aCommunity Manager to join our team at our new Sunbury site.

Reporting to theArea Manager,you’llhelp leadday‑to‑daycommunity operations, buildinga strong senseof connection and belonging for residents.You’lldeliver exceptional experiences throughcustomer‑focusedservice and operational excellence.

Sunbury offers a close-knit community feel in beautiful surrounds and easy connection to Melbourne.

WhyYou’llLove Life at Ingenia

We believe work should be rewarding, flexible, and full ofperks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%

• Employee referral, employee of the month, and employee of the year rewards

• Retailer discounts

• Employee share options after 12 months

In this Role,You’ll

• Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)

• Overseeday‑to‑daycommunity operations, including presentation standards, occupancy,tenancyand resident engagement

• Lead financial performance through budgeting,planningand management of P&L outcomes

• Fostera strong senseof community by delivering lifestyle,wellbeingand connection programs

• Lead, motivate and support team members and contractors to consistently deliverhigh‑qualityoutcomes

You’reLikely aMatch If You

• Bring experience managing resident or customer relationships in property, hospitality, agedcareor community settings

• Are confident leadingday‑to‑dayoperations while balancing competing priorities

• Have experience managing budgets, P&Lperformanceor commercial outcomes

• Handle challenging or emotionally charged situations with empathy,professionalismand clear boundaries

• Are a visible,hands‑onleader who enjoys being thego‑toperson for residents,teamsand stakeholders

You’resomeone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

1. Apply via our website; no cover letter needed
2. Quick phone chat and interview with your future manager
3. Background checks
4. Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’sCreate Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like onourLinkedIn page.