Resident Experience & Community Lead

Ingenia Communities Group; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holidays

Employee referral rewards

Retailer discounts

Employee share options after 12 months

Job summary

Ingenia Communities Group is seeking a Community Manager to join our team at the new Sunbury site. You will report to the Area Manager and help lead day-to-day community operations, delivering exceptional resident experiences and driving engagement.

Sunbury offers a close-knit community feel with easy access to Melbourne. You’ll oversee occupancy, tenancy and resident engagement while managing budgets, P&L outcomes, and a range of lifestyle and wellbeing programs.

Qualifications

• Experience managing resident or customer relationships in property, hospitality or community settings is desirable.
• Experience in budgeting, P&L or financial performance management would be advantageous.
• Strong leadership and people-management abilities with a proactive, customer-focused approach.

Responsibilities

• Deliver an outstanding resident experience and measure success via surveys and NPS.
• Oversee day-to-day community operations including presentation standards, occupancy, tenancy and resident engagement.
• Lead budgeting, planning and management of P&L outcomes to drive financial performance.
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs.
• Lead, motivate and support team members and contractors to consistently deliver high-quality outcomes.

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Community Manager to join our team at our new Sunbury site.

Reporting to the Area Manager, you’ll help lead day to day community operations, building a strong sense of connection and belonging for residents. You’ll deliver exceptional experiences through customer focused service and operational excellence.

Sunbury offers a close-knit community feel in beautiful surrounds and easy connection to Melbourne.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Retailer discounts
• Employee share options after 12 months
  
  

In this Role, You’ll

• Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)
• Oversee day to day community operations, including presentation standards, occupancy, tenancy and resident engagement
• Lead financial performance through budgeting, planning and management of P&L outcomes
• Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs
• Lead, motivate and support team members and contractors to consistently deliver high quality outcomes
  
  

You’re Likely a Match If You

• Bring experience managing resident or customer relationships in property, hospitality, aged care or community settings
• Are confident leading day to day operations while balancing competing priorities
• Have experience managing budgets, P&L performance or commercial outcomes
• Handle challenging or emotionally charged situations with empathy, professionalism and clear boundaries
• Are a visible, hands on leader who enjoys being the go to person for residents, teams and stakeholders
  
  

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We Keep Things Simple And Supportive

• Apply via our website; no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!
  
  

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.