Community Library Officer: Digital Literacy & Service

The City of Cockburn; Cockburn; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Flexible work options

Employer perks

Job summary

The City of Cockburn invites applications for a customer-focused Library Officer to join the Success Library team. You will deliver a welcoming, inclusive library service and assist customers with resources and technology.

You’ll support programs for children and adults and help with daily library operations. Reporting to the Branch Coordinator, you’ll promote digital literacy, handle circulation tasks, and work collaboratively in a busy public-facing environment to foster lifelong learning and

Qualifications

• Excellent communication skills and a friendly, inclusive approach to customer service.
• Confidence using computers, Microsoft Office and digital technologies, with a willingness to help others develop their digital skills.
• Strong problem-solving abilities and the ability to work collaboratively in a team.
• Experience in customer service or a community-focused environment.
• Completion of Year 12, or a Certificate III or IV in Library and Information Services, or equivalent.

Responsibilities

• Provide friendly and efficient customer service at the library.
• Assist customers to access library resources and technology.
• Support delivery of library programs for children and adults.
• Contribute to day-to-day library operations including circulation desk services.
• Perform collection maintenance and administrative tasks.
• Promote digital literacy within the community.

Skills

Customer service

Communication

Digital literacy

Microsoft Office

Teamwork

Diversity engagement

Education

Year 12 completion

Certificate III or IV in Library and Information Services

Tools

Library databases

Job description

The City of Cockburn invites applications for a customer-focused Library Officer to join the Success Library team. You will deliver a welcoming, inclusive library service and assist customers with resources and technology.

You’ll support programs for children and adults and help with daily library operations. Reporting to the Branch Coordinator, you’ll promote digital literacy, handle circulation tasks, and work collaboratively in a busy public-facing environment to foster lifelong learning and