Community Housing & Tenancy Specialist

Torus Group; Liverpool; On-site; AUD 57,000 - 80,000; Full time

Job summary

Torus Group is seeking a Neighbourhood Housing Officer to deliver high-quality tenancy and estate management services across our Liverpool neighbourhoods. You will be the first contact for residents, manage a portfolio of homes, and work with partner agencies to ensure safe, clean, and well-managed communities.

You will collaboratively support tenancy sustainment, handle ASB cases, complete inspections, and maintain accurate records while promoting safeguarding in line with policies.

Qualifications

• Experience delivering housing management or neighbourhood services in social housing or customer-focused settings.
• Knowledge of housing legislation, tenancy management and safeguarding responsibilities.
• Experience managing ASB, tenancy breaches and other housing-related casework.

Responsibilities

• Deliver tenancy and estate management for a portfolio of properties.
• Be the main contact for tenants, offering guidance on tenancy and neighbourhood matters.
• Manage tenancy-related issues including abandoned properties, assignments, and access problems.
• Conduct tenancy audits, new tenancy visits, starter tenancy reviews, and viewings as needed.
• Manage anti-social behaviour and tenancy breach cases with appropriate actions.
• Investigate breaches of tenancy conditions and serve notices where required.
• Undertake needs assessments and arrange interventions or referrals for at-risk residents.
• Promote tenancy sustainment and help residents maintain successful tenancies.

Skills

Housing management

ASB management

Relationship building

Casework

Record keeping

IT systems

Tools

Housing management software

MS Office

Job description

Torus Group is seeking a Neighbourhood Housing Officer to deliver high-quality tenancy and estate management services across our Liverpool neighbourhoods. You will be the first contact for residents, manage a portfolio of homes, and work with partner agencies to ensure safe, clean, and well-managed communities.

You will collaboratively support tenancy sustainment, handle ASB cases, complete inspections, and maintain accurate records while promoting safeguarding in line with policies.