Landlord Operations Committee Member

Torus Group; Liverpool; On-site; AUD 12,000 - 15,000; Part time

Benefits offered by this job

Travel reimbursement

Induction & development

Impactful governance role

Job summary

Torus Group is seeking a Committee Member for its Landlord Operations Committee in Liverpool. You will scrutinise performance, customer experience, service quality and compliance, advising on governance and strategic direction.

The role requires independent thinking and collaboration with Board members and executives. Regular quarterly meetings, with approximately one day per month commitment, plus induction and development opportunities.

Qualifications

• Housing management knowledge within social housing
• Understanding socio-economic environment for housing associations
• Awareness of challenges facing customers, communities and social landlords
• Experience in customer services, community engagement, asset management, repairs, governance or related field
• Ability to analyse information and challenge constructively for strategic input
• Board or Committee experience is desirable but not essential

Responsibilities

• Scrutinise performance, customer experience, service quality and compliance
• Provide constructive challenge and independent thinking to support governance
• Attend Committee meetings and participate in induction and development activities
• Contribute strategically to the direction of landlord services across the Group
• Support delivery of safe, high-quality, customer-focused services and regulatory compliance

Skills

Communication

Independence of thought

Critical analysis

Collaboration

Equality & inclusion

Integrity & professionalism

Alignment with Torus values

Job description

We are seeking a Committee Memberto join our Landlord Operations Committee, a key governance committee responsible for providing oversight and assurance on the delivery of landlord services across the Group. This is an exciting opportunity to use your expertise and experience to influence services that make a real difference to people's lives.

As a member of the Landlord Operations Committee, you will help scrutinise performance, customer experience, service quality, compliance and continuous improvement across key landlord functions. You will work alongside fellow Committee members, Board members and Executive leaders to ensure Torus delivers safe, high-quality and customer-focused services while meeting regulatory requirements and strategic objectives.

The Committee oversees areas including:

• Repairs and maintenance
• Tenancy services
• Neighbourhood management
• Building safety
• Complaints handling
• Customer experience and service improvement

As a Committee Member, you will provide constructive challenge, independent thinking and valuable insight to support effective decision-making and strong governance.

Who We Are Looking For:

We are particularly interested in hearing from individuals with a combination of the following:

• Housing management knowledge and experience within the social housing sector, either through a housing provider or associated professional services.
• Understanding of the socio-economic environment in which housing associations operate.
• Awareness of the challenges facing customers, communities and social landlords.
• Experience in customer services, community engagement, asset management, repairs, governance, regulation or a related field.
• The ability to analyse information, challenge constructively and contribute strategically.
• Previous Board or Committee experience is desirable but not essential. We welcome applications from individuals who can bring fresh perspectives, sound judgement and a commitment to excellent customer outcomes.

What You'll Bring:

You will demonstrate:

• Strong communication and interpersonal skills
• Independence of thought and good judgement
• The ability to scrutinise complex information
• A collaborative and respectful approach
• Commitment to equality, diversity and inclusion
• Integrity, professionalism and accountability
• Alignment with Torus values and purpose

Our Values:

At Torus, our values guide everything we do:

• We Own It - We focus on solutions and take responsibility for our actions.
• We Care - We support one another and put customers at the heart of what we do.
• We Deliver - We work together to achieve great results for our customers and communities.

What's Involved?

Committee meetings are held quarterly, typically outside normal working hours at our Head Office in Liverpool City Centre.

The role requires approximately one day per month on average, including:

• Reading and preparing for meetings
• Attending Committee meetings
• Participating in induction and development activities
• Attendance at occasional strategic events and additional meetings

What You'll Receive:

• Remuneration of £7,125 per annum
• Reimbursement of reasonable travel and out-of-pocket expenses
• Comprehensive induction and ongoing development
• The opportunity to contribute to the future direction of one of the region's leading housing groups

Closing Date: 9 October 2026

Interviews: Expected to take place in late October 2026

For an informal discussion about the role, please contact:

- Catherine Fearon - Group Business Assurance Director, [e-mail]

Join Us:

This is a rewarding opportunity to help shape landlord services, influence strategic decisions and make a positive impact on customers and communities across the North West.