Community Football Support Specialist

AFL; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

AFL is seeking individuals to join the Stakeholder Services team to help participants, families, volunteers and clubs access AFL participation programmes across Australia. This casual role offers flexible hours, training provided, and a weekly seven-day operation to meet demand.

You will respond to customer enquiries by phone and email, support registrations and PlayHQ enquiries, and guide users through online systems to ensure a positive, informed experience with the sport.

Qualifications

• Experience helping customers in service, retail, hospitality, administration or community sport.
• Clear and confident written and verbal communication skills.
• Ability to listen, understand enquiries and work toward practical solutions.
• Flexible availability, including weekends.
• Experience with customer service systems or PlayHQ is beneficial.

Responsibilities

• Respond to customer enquiries by phone and email.
• Support participants, parents, families and volunteers with AFL programmes.
• Assist customers with registrations and PlayHQ enquiries.
• Guide users through online systems, processes and resources.
• Contribute to positive and consistent experiences across AFL programmes.

Skills

Customer service

Retail

Hospitality

Administration

Community sport

Tools

PlayHQ

Job description

AFL is seeking individuals to join the Stakeholder Services team to help participants, families, volunteers and clubs access AFL participation programmes across Australia. This casual role offers flexible hours, training provided, and a weekly seven-day operation to meet demand.

You will respond to customer enquiries by phone and email, support registrations and PlayHQ enquiries, and guide users through online systems to ensure a positive, informed experience with the sport.