Casual Stakeholder Services Agent — Flexible Hours

AFL - Australian Football League; Melbourne; On-site; AUD 25,000 - 32,000; Part time

Job summary

AFL - Australian Football League is seeking casual Customer Service staff to support participants, families and volunteers across AFL participation programs. You’ll be the first point of contact, helping with registrations and navigating online systems, including PlayHQ.

This role offers flexible hours seven days a week and training to get you up to speed. Ideal candidates have experience in service roles, strong communication, and a collaborative mindset.

Qualifications

• Experience helping customers in service, retail, hospitality, administration, community sport or a similar environment.
• Clear and confident written and verbal communication skills.
• The ability to listen, understand an enquiry and work towards a practical solution.
• Flexible availability, including weekends.

Responsibilities

• Respond to customer inquiries by phone and email.
• Support participants, parents, families and volunteers with AFL programmes.
• Assist customers with registrations and PlayHQ enquiries.
• Guide users through online systems, processes and resources.
• Help clubs, schools and community members find accurate information.
• Listen to customer needs and work through enquiries to reach practical solutions.
• Collaborate with teams across Australia to resolve customer enquiries.
• Contribute to positive and consistent experiences across AFL participation programmes.

Skills

Customer service

Communication

Organisation

Flexible availability

Weekend availability

Tools

PlayHQ

Job description

AFL - Australian Football League is seeking casual Customer Service staff to support participants, families and volunteers across AFL participation programs. You’ll be the first point of contact, helping with registrations and navigating online systems, including PlayHQ.

This role offers flexible hours seven days a week and training to get you up to speed. Ideal candidates have experience in service roles, strong communication, and a collaborative mindset.