Stakeholder Services Officer

AFL; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Job summary

AFL is seeking individuals to join the Stakeholder Services team to help participants, families, volunteers and clubs access AFL participation programmes across Australia. This casual role offers flexible hours, training provided, and a weekly seven-day operation to meet demand.

You will respond to customer enquiries by phone and email, support registrations and PlayHQ enquiries, and guide users through online systems to ensure a positive, informed experience with the sport.

Qualifications

• Experience helping customers in service, retail, hospitality, administration or community sport.
• Clear and confident written and verbal communication skills.
• Ability to listen, understand enquiries and work toward practical solutions.
• Flexible availability, including weekends.
• Experience with customer service systems or PlayHQ is beneficial.

Responsibilities

• Respond to customer enquiries by phone and email.
• Support participants, parents, families and volunteers with AFL programmes.
• Assist customers with registrations and PlayHQ enquiries.
• Guide users through online systems, processes and resources.
• Contribute to positive and consistent experiences across AFL programmes.

Skills

Customer service

Retail

Hospitality

Administration

Community sport

Tools

PlayHQ

Job description

Select how often (in days) to receive an alert:

Join the team shaping the future of Australia’s game.

This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions across the country through football.

Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it.

The opportunity

Help create positive experiences for participants, families, volunteers and clubs engaging with AFL participation programmes across Australia.

Whether you've worked in customer service, retail, hospitality, administration, community sport or you're looking to build experience in the sports industry, we'd love to hear from you.

As part of the Stakeholder Services team, you will often be a first point of contact, helping customers access community football programmes, navigate online systems and find the information they need. You’ll help with supporting participants, families, volunteers and clubs across AFL participation programs nationwide.

This casual opportunity offers flexible work in a supportive team, with training provided. The team operates seven days a week, with hours adjusted throughout the year to meet customer demand.

What you’ll own

The Stakeholder Services team is often the first point of contact for people engaging with AFL participation programs across Australia. From helping a parent register their child for Auskick to supporting a volunteer using PlayHQ, you'll play an important role in helping people access and enjoy community football.

You’ll add value through:

• Responding to customer enquiries by phone and email
• Supporting participants, parents, families and volunteers with AFL programmes
• Assisting customers with registrations and PlayHQ enquiries
• Guiding users through online systems, processes and resources
• Helping clubs, schools and community members find accurate information
• Listening to customer needs and working through enquiries to reach practical solutions
• Collaborating with teams across Australia to resolve customer enquiries
• Contributing to positive and consistent experiences across AFL participation programmes
• Above all, you'll help people feel supported, informed and connected to the game

What you’ll bring

• Experience helping customers in service, retail, hospitality, administration, community sport or a similar environment
• Clear and confident written and verbal communication skills
• The ability to listen, understand an enquiry and work towards a practical solution
• Strong organisation, reliability and attention to detail
• Confidence learning and using new systems and technology
• A collaborative approach and commitment to supporting colleagues and customers
• Flexible availability, including the capacity to work weekends
• A commitment to providing fair, inclusive and respectful customer experiences
• Experience with customer service systems, PlayHQ, volunteers or community sport would be beneficial but is not essential
• AFL experience is not required
• Experience with customer service systems, PlayHQ, volunteers or community sport would be beneficial, but isn't essential. AFL experience is not required.

Flexibility and Hours

We are recruiting for a number of casual opportunities.

Our team supports customers across Australia and operates seven days a week, with hours adjusted throughout the year to meet customer demand. We are particularly interested in candidates with flexible availability, including weekends.

This role may suit students, people balancing another job, or those looking to gain valuable experience within the sports industry.

Everyone has a place here

Our game brings people together, and we want our workplace to do the same.

We are committed to building a culture of belonging and an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld. This includes ensuring the successful candidate to this position holds a valid Employee Working with Children Check or Working with Vulnerable People registration and a satisfactory criminal history record check.