Junior Digital Customer Support for Football Community

Football Federation Australia; Sydney; On-site; AUD 34,000 - 41,000; Part time

Benefits offered by this job

Flexible work arrangements

Birthday Leave

Study Leave

Wellbeing & Lifestyle leave

Paid Parental leave

Volunteer leave

Employee Assistance Program (EAP)

Partner discounts

Workplace Banking Program

Social activities such as 5-a-side fut

Social activities such as 5-a-side fut

Job summary

Football Australia is seeking a friendly Junior Customer Service Officer to join our Digital team on a casual on-site basis. You will support clubs, players, parents and football administrators using PlayFootball and other digital platforms.

This role offers opportunities to grow your customer service and digital support experience while contributing to community football across Australia. Responsibilities include handling phone and email inquiries, guiding users through registrations,

Qualifications

• Strong customer service and communication skills.
• Confident using and learning multiple digital systems.
• Positive, proactive and team-focused attitude.
• Strong problem-solving and troubleshooting abilities.
• Able to work independently and collaboratively.
• Professional, patient and calm when managing customer enquiries.

Responsibilities

• Provide professional customer support by phone and email.
• Assist users with registration, competition and learning systems.
• Troubleshoot digital platform issues and guide customers through processes.
• Managing, building and maintaining strong relationships with all our customers, at stakeholders involved in community football.
• Developing a deep understanding of our products and needs of our customers.
• Record enquiries accurately and escalate system issues when required.
• Support customer training and contribute to service improvements.

Skills

Customer service

Communication

Digital systems

Problem solving

Independent & team

Tools

PlayFootball

Job description

Football Australia is seeking a friendly Junior Customer Service Officer to join our Digital team on a casual on-site basis. You will support clubs, players, parents and football administrators using PlayFootball and other digital platforms.

This role offers opportunities to grow your customer service and digital support experience while contributing to community football across Australia. Responsibilities include handling phone and email inquiries, guiding users through registrations,