Expression of Interest - Resident Experience Manager

APT Residential LLC; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Apt.Residential is seeking an experienced Resident Experience Manager to lead day-to-day resident experience and community engagement across our Build to Rent portfolio in Australia. The role begins February 2027 and reports to the Property Manager, focusing on communications, events and overall resident experience.

You will anticipate residents’ needs, build relationships, and translate feedback into improvements, working with Property, Facilities, Leasing, Marketing and Operations teams to

Qualifications

• Experience in resident or customer experience, community management, hospitality, property operations or a similar service-focused role.
• Experience within Build to Rent, hospitality, student accommodation or another high-quality residential environment is preferred.
• Exceptional customer service, relationship-building and communication skills.
• Confidence managing resident concerns and sensitive or challenging situations.
• Strong organisational, problem-solving and event coordination skills.
• A proactive, solutions-focused approach and the ability to manage competing priorities.
• Confidence working collaboratively across teams and with external service providers.
• Relevant qualifications are advantageous but not essential.

Responsibilities

• Take ownership of the resident experience, ensuring consistently high standards of service throughout the resident journey.
• Build trusted relationships with residents and proactively understand their needs, expectations and experiences.
• Take ownership of the resident events and community engagement program, planning and delivering engaging events and activations from concept through to execution.
• Manage resident communications, including operational updates, event promotions and community notices.
• Coordinate resident feedback, concerns and complaints with empathy, professionalism and appropriate follow-through.
• Work with Property, Facilities, Leasing, Marketing and Operations teams to improve resident services and manage disruption.
• Activate shared amenities and community spaces to encourage connection and engagement.
• Build partnerships with local businesses and service providers that add value for residents.
• Monitor and report on resident satisfaction, engagement, feedback, event participation and retention trends.

Skills

Resident experience

Hospitality

Community management

Event coordination

Education

Relevant qualifications

Job description

Expression of Interest - Resident Experience Manager

Apt.Residential is a fast-growing build-to-rent (BTR) development and investment manager shaping the future of rental living in Australia.

We create thoughtfully designed homes and connected communities that prioritise resident experience, convenience and long-term value. Our vision is to transform renting into an iconic lifestyle, redefining renting as the ultimate lifestyle investment.

We’re now accepting Expressions of Interest for an experienced Resident Experience Manager to lead the day-to-day resident experience and community engagement across our growing portfolio, with the role commencing in February 2027.

Reporting to the Property Manager, you’ll take ownership of resident communications, community engagement, events and activations, and the overall resident experience.

We’re looking for someone who can anticipate residents’ needs, build genuine relationships and turn feedback into meaningful improvements. Working closely with our Property Management, Facilities, Leasing, Marketing and Operations teams, you’ll help create a welcoming, connected community and deliver the Apt.Residential service standard throughout the resident journey.

What you’ll do:

• Take ownership of th e resident experience, ensuring consistentlyhigh standardsof service throughout the resident journey
• Build trusted relationships with residents and proactively understand their needs,expectationsand experiences
• Take ownership of the resident events and community engagement program, planning and delivering engaging events and activations from concept through to execution
• Manage resident communications, including operational updates, eventpromotionsand community notices
• Coordinate resident feedback, concerns and complaints with empathy,professionalismandappropriate follow-through
• Work with Property, Facilities, Leasing, Marketing and Operations teams to improve resident services and manage disruption
• Activate shared amenities and community spaces to encourage connection and engagement
• Build partnerships with local businesses and service providers that add value for residents
• Monitor and report on resident satisfaction, engagement, feedback, eventparticipationand retention trends

What we’re looking for:

• Experience in res ident or customer experience, community management, hospitality, propertyoperationsor a similar service-focused role
• Experience within Build to Rent, hospitality, student accommodation or another high-quality residential environment is preferred
• Exceptional customer service, relationship-buildingand communication skills
• Confidence managing resident concerns and sensitive or challenging situations
• Strong organisational, problem-solving and event coordination skills
• A proactive, solutions-focused approach and the ability to manage competing priorities
• Confidence working collaboratively across teams and with external service providers
• Relevant qualifications areadvantageousbut not essential

At Apt, we’re creating more than homes. We’re building thoughtfully designed communities that redefine what renting can be.

As our Resident Experience Manager, you’ll have the opportunity to shape the resident journey, build a genuine sense of community and make a visible difference in residents’ everyday lives.

This is your chance to:

• Take ownership of the resident experience across a growing Build to Rent portfol io
• Create engaging events and initiatives that build a genuine sense of community
• Shape and improve the resident journey as our business continues to grow
• Build a long-term career in one of Australia’s most exciting residential sectors