Community Experience & Events Lead

The-Commons; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discount on Commons Cafe/Bar

Free counselling sessions

Birthday leave

Work across locations

Weekly events program

Maternity leave

Education program

Job summary

The Commons in Sydney is seeking an experienced Operations, Events and Customer Experience professional to lead community engagement, events and daily building operations across our spaces.

You will greet guests, coordinate member onboarding, manage events, and oversee facilities, while delivering an outstanding member experience and supporting a fast-paced team. This role offers growth, cross-location collaboration, and a culture that values curiosity, creativity and teamwork.

Qualifications

• 3+ years’ experience in a fast‑paced customer service environment.
• Strong communication skills with the ability to build rapport easily.
• Experience in event management and organisation.
• Hands‑on approach to daily responsibilities.
• Passionate about creating an outstanding member experience.
• Ability to think outside the box and proactively identify members' needs.
• Strong time management skills and excellent attention to detail.
• A people‑person who thrives in a community‑driven environment.

Responsibilities

• Greet guests at the front desk and create a welcoming environment.
• Facilitate introductions and relationship‑building among members.
• Maintain understanding of all members and companies in the space.
• Manage onboarding, tours, inductions and welcome packs.
• Lead and coordinate member events aligned with the brand.
• Facilitate talks, panels and workshops and promote attendance across locations.
• Audit and order supplies to support event execution.
• Manage workspace operations and maintenance responsibilities.
• Oversee cleanliness of kitchens and meeting rooms and liaise with cleaning staff.
• Update internal databases and CRM records; respond to inquiries promptly.

Skills

Customer service

Event management

Operations

Communication

Time management

People skills

Job description

The Commons in Sydney is seeking an experienced Operations, Events and Customer Experience professional to lead community engagement, events and daily building operations across our spaces.

You will greet guests, coordinate member onboarding, manage events, and oversee facilities, while delivering an outstanding member experience and supporting a fast-paced team. This role offers growth, cross-location collaboration, and a culture that values curiosity, creativity and teamwork.