Community Lead

The-Commons; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discount on Commons Cafe/Bar

Free counselling sessions

Birthday leave

Work across locations

Weekly events program

Maternity leave

Education program

Job summary

The Commons in Sydney is seeking an experienced Operations, Events and Customer Experience professional to lead community engagement, events and daily building operations across our spaces.

You will greet guests, coordinate member onboarding, manage events, and oversee facilities, while delivering an outstanding member experience and supporting a fast-paced team. This role offers growth, cross-location collaboration, and a culture that values curiosity, creativity and teamwork.

Qualifications

• 3+ years’ experience in a fast‑paced customer service environment.
• Strong communication skills with the ability to build rapport easily.
• Experience in event management and organisation.
• Hands‑on approach to daily responsibilities.
• Passionate about creating an outstanding member experience.
• Ability to think outside the box and proactively identify members' needs.
• Strong time management skills and excellent attention to detail.
• A people‑person who thrives in a community‑driven environment.

Responsibilities

• Greet guests at the front desk and create a welcoming environment.
• Facilitate introductions and relationship‑building among members.
• Maintain understanding of all members and companies in the space.
• Manage onboarding, tours, inductions and welcome packs.
• Lead and coordinate member events aligned with the brand.
• Facilitate talks, panels and workshops and promote attendance across locations.
• Audit and order supplies to support event execution.
• Manage workspace operations and maintenance responsibilities.
• Oversee cleanliness of kitchens and meeting rooms and liaise with cleaning staff.
• Update internal databases and CRM records; respond to inquiries promptly.

Skills

Customer service

Event management

Operations

Communication

Time management

People skills

Job description

The Commons is an ecosystem of entrepreneurs, businesses, and curious minds working, connecting, and growing under a common roof. Driven by the sincere desire to see people flourish, we support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community, and we challenge the status quo in an effort to innovate.

As a fast-growing team, we offer endless opportunities for professional development, career progression, and collaboration with some of the brightest minds in the industry. We thrive on creativity, innovation, and a strong team culture that champions fresh ideas and ambitious thinking. If you're looking for a dynamic workplace where no two days are the same, where your contributions truly make an impact, and where you’ll be surrounded by passionate, like-minded individuals - The Commons is the place to be.

About the Role

About You

You are a dedicated and experienced professional with a strong background in operations, events, and customer experience. Passionate about fostering community and delivering seamless experiences, you excel in team leadership, coordination, and problem-solving. With expertise across hospitality, administration, and marketing, you thrive in fast-paced environments, ensuring efficiency and quality in everything you do. Adaptable, people-focused, and detail-oriented, you’re always looking for opportunities to grow, connect, and make a positive impact.

The main duties of the role include but are not limited to the below:

What you'll do

Community Engagement & Member Experience

• Greet guests at the front desk, ensuring a warm and welcoming environment.
• Facilitate introductions and relationship‑building initiatives among members.
• Maintain a thorough understanding of all members and companies in the space.
• Manage the onboarding process, including tours, inductions, and welcome packs.

Events Management

• Lead and coordinate member events in alignment with The Commons brand.
• Facilitate community events such as member talks, panel discussions, and workshops.
• Promote and encourage attendance at relevant events across locations.
• Assist with event setup, pack‑down, and logistical support as needed.
• Audit and order supplies to support event execution.

Operations & Facilities Management

• Ensure the workspace is fully operational and well‑maintained.
• Report and assist in resolving maintenance issues.
• Conduct regular building checks and oversee cleanliness, including kitchens and meeting rooms.
• Manage inventory, ordering consumables, and auditing storage areas.
• Liaise with cleaning staff to ensure high standards of hygiene and presentation.

Daily Operations

• Assist the Community Manager with scheduling and daily operations.
• Respond to member inquiries in a timely and professional manner.
• Maintain and update internal databases, including member directories and CRM records.
• Manage IT support tickets and provide basic troubleshooting assistance.
• Ensure offices and desks are clean, organised, and ready for new members.
• Distribute incoming mail to members efficiently.

You’ll bring

• 3+ years’ experience in a fast‑paced customer service environment.
• Strong communication skills with the ability to build rapport easily.
• Experience in event management and organisation.
• A hands‑on approach to daily responsibilities.
• Passionate about creating an outstanding member experience.
• Ability to think outside the box and proactively identify members' needs.
• Strong time management skills and excellent attention to detail.
• A people‑person who thrives in a community‑driven environment.

Why You’ll Love Working with Us

At The Commons, you’ll be part of a team that values creativity, collaboration, and growth all within a culture built on community.

We offer:

• Discount on all Commons Cafe and Bar locations
• Free counselling sessions
• Birthday leave
• Ability to work across different locations
• Weekly events program e.g. breakfast club, yoga & drinks
• Additional paid maternity leave
• Further education program to support personal and professional development

Our Values

At The Commons, our values guide how we work, collaborate and show up for one another every day. We're looking for people who genuinely embody these values in the way they think, act and contribute.

• Putting Our Members First
• Fostering Community
• Working Together as a Team
• Constantly Learning & Growing