Community Engagement and Tenant Support Coordinator

Many Rivers Regional Housing Management Services Aboriginal Corporation; Lismore; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Two-week Christmas shutdown

Work-life balance

Career development

Aboriginal leadership pathways

Supportive workplace

Great locations

Job summary

Many Rivers Regional Housing Management Services Aboriginal Corporation in Lismore NSW is seeking a Community Engagement & Tenant Support Coordinator to strengthen connections with Aboriginal tenants and local services, helping families access support and improve housing outcomes.

You will work with tenants, community organisations and Housing Services to develop programs, coordinate practical assistance and encourage tenant participation while upholding confidentiality and cultural safety.

Qualifications

• Experience in community engagement, tenant support, housing or related field.
• Understanding of Aboriginal communities and culturally safe services.
• Ability to build trust with diverse backgrounds.

Responsibilities

• Engage with tenants and community organisations to strengthen connections.
• Coordinate practical support and connect people with services.
• Develop programs that encourage tenant participation and wellbeing.
• Support housing officers to identify and address tenancy issues early.
• Maintain accurate records and report on community initiatives.

Job description

Community Engagement and Tenant Support Coordinator

Many Rivers Regional Housing Management Services Aboriginal Corporation – Lismore NSW

Stronger Connections. Supported Tenants. Thriving Communities.

This opportunity is exclusively for Aboriginal and Torres Strait Islander applicants.

Help Aboriginal families thrive by building stronger relationships, connecting people with support and creating opportunities for community participation.

We're looking for an enthusiastic, compassionate and community-minded Community Engagement & Tenant Support Coordinator who is passionate about making a positive difference in people's lives.

This is an exciting opportunity to work directly with Aboriginal tenants, families and communities, helping people feel connected, supported and empowered to maintain successful tenancies.

You'll play a key role in building relationships, understanding community needs, coordinating practical support and developing initiatives that strengthen tenant wellbeing and community participation.

We're looking for someone who enjoys getting out into the community, connecting with people, finding solutions and turning good ideas into meaningful outcomes.

This is more than a coordination role - it's an opportunity to build genuine connections and make a lasting difference.

What You'll Be Doing

As our Community Engagement & Tenant Support Coordinator, you'll work closely with tenants, community organisations, support services and our Housing Services team.

Your responsibilities will include:

• Community Engagement - Build strong, positive relationships with Aboriginal tenants, families, Local Aboriginal Land Councils and community organisations.

• Tenant Support - Work with tenants to identify challenges, coordinate practical assistance and connect people with appropriate services and support.

• Community Programs - Help develop and coordinate activities, events and initiatives that encourage tenant participation, connection and wellbeing.

• Supporting Successful Tenancies - Work alongside Housing Officers to identify emerging issues early, connect tenants with assistance and support positive housing outcomes.

• Partnerships & Referrals - Develop relationships with local health, employment, education, family and community services to improve access to support.

• Tenant Voice & Participation - Encourage tenant feedback, listen to community priorities and help ensure tenant experiences inform improvements to our services.

• Communication & Advocacy - Help tenants understand their housing services, access information and navigate available support options.

• Coordination & Reporting - Maintain accurate records, coordinate follow-up activities and help demonstrate the impact of community engagement and tenant support initiatives.

What We're Looking For

We're looking for someone who is approachable, energetic, organised and genuinely enjoys working with people.

You’ll ideally bring:

• Strong communication, interpersonal and relationship‑building skills.

• Experience in community engagement, tenant support, community services, housing or a related field.

• A sound understanding of Aboriginal communities, cultural protocols and the importance of culturally safe and respectful services.

• The ability to build trust and maintain positive relationships with people from diverse backgrounds.

• Strong organisational skills and the ability to coordinate multiple activities and priorities.

• A practical, solutions‑focused approach to supporting individuals and families.

• Confidence using computers, maintaining records and preparing basic reports.

• The ability to work independently, take initiative and contribute positively to a team.

• Professional judgment, discretion and the ability to maintain appropriate boundaries and confidentiality.

Qualifications in Community Services, Social Housing, Community Development or a related discipline would be highly regarded, although relevant practical experience and community knowledge are equally valued.

Experience working with Aboriginal families, community-controlled organisations or social housing providers would be an advantage.

An Opportunity to Make a Real Difference

We believe successful housing is about more than providing a home. It's about creating stability, strengthening connections and helping families and communities thrive.

You’ll have the opportunity to help develop new community initiatives, strengthen relationships with tenants and local services, and contribute to better outcomes for Aboriginal families across our region.

We value people who are proactive, compassionate, reliable and committed to following through on their promises.

If you're passionate about Aboriginal communities, enjoy bringing people together and want a role where your work genuinely changes lives, we'd love to hear from you.

This opportunity is exclusively for Aboriginal and Torres Strait Islander applicants.

Grow Your Career. Build Your Future. Strengthen Our Communities.

Join an Aboriginal community-controlled organisation investing in Aboriginal employment, professional development and future leaders.

Many Rivers Regional Housing is a not-for-profit Aboriginal community-controlled housing organisation supporting Aboriginal families and communities from Tweed Heads to Taree. Managing more than 720 homes across northern NSW, we’re entering an exciting new chapter, with significant investment in our people, technology and services.

We’re looking for positive, energetic and motivated Aboriginal and Torres Strait Islander people who want to build their careers, develop new skills and contribute to the future of Aboriginal community housing. Whether you’re looking to develop your professional capabilities, take on greater responsibility or progress towards leadership, we want to support you to succeed.

Why Join Many Rivers?

• Two-week paid Christmas shutdown - Including seven additional paid working days for eligible employees who start before 1 December 2026.

• Work-life balance - Flexible working arrangements and additional leave benefits following probation.

• Career development - Training, mentoring and opportunities to develop your professional skills.

• Aboriginal leadership pathways - Opportunities to build experience, take on responsibility and develop leadership potential.

• Supportive workplace - A commitment to employee development, teamwork and professional growth.

• Great locations - Opportunities based in either the Lismore or Port Macquarie office depending on the role.

Build a meaningful career while contributing to stronger Aboriginal communities.