Housing Assistant

Many Rivers Regional Housing Management Services Aboriginal Corporation; Port Macquarie; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Two-week paid Christmas shutdown

Work-life balance and flexible leave

Career development and mentoring

Aboriginal leadership pathways

Supportive workplace and teamwork

Great locations in Port Macquarie or L

Lismore office options

Job summary

Many Rivers Regional Housing Management Services Aboriginal Corporation is recruiting Housing Assistants to support day-to-day administration of housing services in Port Macquarie and Lismore. You will work with Housing Officers to ensure tenants receive professional, timely service and maintain housing records with accuracy.

The role emphasises strong communication, organisational skills and a respectful, culturally informed approach when working with Aboriginal families and communities.

Qualifications

• Strong communication and customer service abilities.
• Excellent organisation and attention to detail.
• Proficient with computers, email and MS Office.
• Ability to work independently and as part of a supportive team.
• Respectful, professional approach when engaging with Aboriginal families and communities.
• Experience in administration, reception, real estate, property management or community services is valued.
• Willingness to learn and develop new skills.

Responsibilities

• Maintain accurate tenant records, tenancy agreements, correspondence and housing documentation.
• Respond to telephone, email and general inquiries from tenants, community members and stakeholders.
• Assist with property records, inspection scheduling, maintenance inquiries and tenancy processes.
• Enter and update information in housing management systems; keep records current.
• Coordinate appointments, inspections, documentation, reporting and follow-up tasks.
• Record, direct and complete enquiries and tasks in a timely manner.
• Travel across our footprint to engage and support Aboriginal tenants.

Skills

Communication

Customer service

Organisational skills

Time management

Attention to detail

Independent working

Cultural awareness

Administration experience

Willingness to learn

Tools

Microsoft Office

Job description

Many Rivers Regional Housing Management Services Aboriginal Corporation – Port Macquarie NSW

ABORIGINAL AND TORRES STRAIT ISLANDER IDENTIFIED ROLE

Build Your Career in Housing and Property Management

Multiple roles available in both Port Macquarie and Lismore

About the role

As a Housing Assistant, you'll support the day-to-day administration of our housing services, working alongside experienced Housing Officers and other team members. You'll help keep housing operations running smoothly, provide administrative support and ensure tenants receive professional, respectful and timely service.

Key responsibilities

• Maintain accurate tenant records, tenancy agreements, correspondence and housing documentation
• Respond to telephone, email and general enquiries from tenants, community members and other stakeholders
• Assist with property records, inspection scheduling, maintenance enquiries and general tenancy processes
• Enter and update information in housing management systems, ensuring records are accurate and up to date
• Assist with appointments, inspections, documentation, reporting and follow-up activities
• Help ensure enquiries, requests and administrative tasks are recorded, directed appropriately and completed on time
• Travel across our footprint engaging and supporting our Aboriginal tenants

About you

• Good communication and customer service skills
• Strong organisation, time management and attention to detail
• Confidence using computers, email and Microsoft Office
• The ability to work independently and contribute to a supportive team
• A respectful, professional and culturally informed approach when working with Aboriginal families and communities
• Experience in administration, reception, real estate, property management or community services would be highly regarded
• Willingness to learn, take initiative and develop skills

ABORIGINAL AND TORRES STRAIT ISLANDER IDENTIFIED ROLE

This opportunity is exclusively for Aboriginal and Torres Strait Islander applicants.

Grow Your Career. Build Your Future. Strengthen Our Communities.

Join an Aboriginal community-controlled organisation investing in Aboriginal employment, professional development and future leaders.

Many Rivers Regional Housing is a not-for-profit Aboriginal community-controlled housing organisation supporting Aboriginal families and communities from Tweed Heads to Taree. Managing more than 720 homes across northern NSW, we're entering an exciting new chapter, with significant investment in our people, technology and services.

We're looking for positive, energetic and motivated Aboriginal and Torres Strait Islander people who want to build their careers, develop new skills and contribute to the future of Aboriginal community housing. Whether you're looking to develop your professional capabilities, take on greater responsibility or progress towards leadership, we want to support you to succeed.

Why Join Many Rivers?

• Two-week paid Christmas shutdown - Including seven additional paid working days for eligible employees who start before 1 December 2026.
• Work-life balance - Flexible working arrangements and additional leave benefits following probation.
• Career development - Training, mentoring and opportunities to develop your professional skills.
• Aboriginal leadership pathways - Opportunities to build experience, take on responsibility and develop leadership potential.
• Supportive workplace - A commitment to employee development, teamwork and professional growth.
• Great locations - Opportunities based in either the Lismore or Port Macquarie office depending on the role.