Tenancy Support Coordinator

Mission Australia; Darwin; On-site; AUD 94,000 - 100,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Health and wellbeing benefits

Counselling services

Volunteering opportunities

Fitness passport

Additional annual leave

Mission Australia Thank You Day & Work

Anniversary leave

Job summary

Mission Australia in Darwin is seeking a Tenancy Support Coordinator to help individuals and families sustain tenancies and reduce homelessness risk. The role involves person-centred case management, home visits, and collaboration with housing providers and support services to build stable housing outcomes.

Based on your qualifications, you will assess needs, develop tailored support plans, and advocate for clients while maintaining accurate records and reporting.

Qualifications

• Degree/diploma in community services or equivalent with relevant experience.
• Experience in housing, homelessness, tenancy support or related field.
• Understanding of Residential Tenancies Act and risk factors for homelessness.

Responsibilities

• Respond to referrals and complete intake, assessment and case management processes.
• Develop tailored support plans to promote long term housing stability.
• Conduct home and community visits to monitor progress and risks.
• Assist tenants to understand rights, responsibilities and tenancy agreements.
• Connect clients with internal and external services to meet goals.
• Maintain accurate case files and prepare monthly progress reports.
• Collaborate with housing providers and community agencies for outcomes.

Skills

Case management

Housing support

Advocacy

Communication

Cultural competency

Education

Degree in Community Services

Diploma in Community Services

Equivalent combination of qualifications and substantial experience

Job description

• Permanent Full Time Contract
• Location: Garramilla (Darwin) NT 0800
• Salary: $94,472 + super + NFP salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Find out more about us and our purpose.

Your Opportunity

As a Tenancy Support Coordinator within Tailored Support Coordination Services in Darwin, you will play a vital role in helping individuals and families sustain their tenancies and reduce their risk of homelessness. Working with people who may be facing complex challenges, you will provide person centred, strengths-based case management that empowers tenants to build the skills, confidence and supports needed to maintain safe and stable housing. This is an on-site position, involving a combination of office based work and regular home and community visits to support tenants in their own environments.

You will work closely with tenants, housing providers, community organisations and support services to identify needs, develop tailored support plans, and create pathways that improve wellbeing, independence and long-term housing outcomes. With a caseload of individuals and families, you will build strong relationships, advocate for clients, and facilitate meaningful connections to services that help people thrive in their community.

Your Key Responsibilities

• Respond to referrals and complete intake, assessment and case management processes for individuals and families requiring tenancy support.
• Develop tailored support plans that build tenancy skills, address barriers, and promote long term housing stability.
• Conduct regular home and community visits to monitor progress, identify tenancy risks and provide practical support.
• Assist tenants to understand their rights, responsibilities and expectations under tenancy agreements.
• Connect clients with appropriate internal and external services, supports and community resources to meet their individual goals.
• Maintain accurate case files, complete reviews and prepare monthly reports on tenancy outcomes and client progress.
• Work collaboratively with housing providers, community agencies and stakeholders to support tenancy sustainment and positive client outcomes.

Requirements for Success

• Degree in Community Services with relevant experience, Diploma in Community Services with relevant experience, or an equivalent combination of qualifications and substantial industry experience.
• Previous experience working in housing, homelessness, tenancy support or a related community services environment, and providing case management support to individuals and families with complex needs.
• Strong understanding of the Residential Tenancies Act and the contributing factors that place people at risk of homelessness such as family violence, mental ill health, overcrowding, and substance use.
• Demonstrated ability to build rapport, engage vulnerable clients and work effectively with people experiencing multiple barriers.
• Excellent communication, relationship building and advocacy skills, with the ability to work collaboratively across services.
• Ability to work autonomously, manage competing priorities and maintain accurate records and reporting requirements.
• Cultural competency and experience working respectfully with Aboriginal and Torres Strait Islander peoples, their communities, systems, and protocols.
• First Aid certificate is desired but not required.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Fitness passport
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application

Please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.

As a committed Circle Back Initiative employer, we will respond to your application.