Community Engagement and Referral Pathways Officer

Be Recruitment Group; Mount Isa City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Be Recruitment Group is seeking a community-focused professional based in Mount Isa to map local services, build referral pathways and simplify navigation for clients. The role involves engaging with health, housing and family support networks across a broad service ecosystem.

The ideal candidate will have experience in community engagement or service coordination, a relevant qualification, and a commitment to trauma-informed, strengths-based practice. Travel and driver licence are expected.

Qualifications

• Experience building relationships across health, mental health or community services
• Ability to translate conversations into practical actions
• Strong written communication and organisation skills
• Willingness to travel and hold a valid driver licence
• Commitment to culturally safe and inclusive practice
• Experience presenting information and engaging groups

Responsibilities

• Map local health, mental health and community services and maintain information
• Build relationships with service providers and develop referral pathways
• Attend community and interagency meetings
• Deliver information sessions to organisations and community groups
• Engage with diverse communities and those facing barriers to access
• Prepare service guides and written resources
• Gather feedback and identify gaps to improve service connections

Skills

Relationship building

Driver licence

Written communication

Microsoft Office

Culturally safe practice

Public speaking

Education

Tertiary qualification or Certificate IV/Diploma

Tools

Microsoft Office

Job description

About the opportunity

We're seeking a community-focused professional who enjoys building relationships and bringing services together. Based in Mount Isa, you'll work with local organisations to identify available support, strengthen referral pathways and help make services easier to navigate. This role would suit someone with experience in community engagement, service coordination, or partnership development.

What you'll be doing

• Mapping local health, mental health and community services and maintaining accurate information
• Building relationships with service providers and developing practical referral pathways
• Attending community and interagency meetings
• Delivering information sessions to organisations and community groups
• Engaging with diverse communities and people who face barriers to accessing support
• Preparing service guides, resources and written information
• Gathering feedback and identifying gaps and opportunities to improve connections between services

You'll work across a broad network, including primary and allied health, mental health, housing and homelessness services, and family and carer supports.

About you

You're approachable, organised and confident working with people from different backgrounds. You understand how community services work and can turn conversations and ideas into practical actions.

You'll bring

• Experience building relationships across health, mental health or community services
• A relevant tertiary qualification, or a Certificate IV or Diploma with relevant experience
• An understanding of community development and recovery-oriented, trauma-informed and strengths-based approaches
• A commitment to culturally safe and inclusive practice
• Confidence presenting information and engaging with groups
• An understanding of caring roles and their impact on family and carer wellbeing
• Strong written communication, organisation and Microsoft Office skills
• A valid driver licence and willingness to travel

Knowledge of Mount Isa and surrounding communities, or experience developing service directories and referral pathways, would be highly regarded. Relevant lived or caring experience is also welcomed.

What’s on offer

• Fixed-term employment until June 2027
• Salary packaging and meal and entertainment packaging, subject to eligibility
• Annual leave loading
• Paid cultural leave
• Employee Assistance Program access for you and your family
• The opportunity to contribute to stronger local service connections

Employment requirements

The successful applicant must meet relevant employment and screening requirements, including Australian work rights, identification checks, a valid driver licence, police checks, and applicable worker screening clearances.