Social Worker

Surematch Pty; Mount Isa City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Surematch Pty is seeking an experienced Social Worker for an on-site role in Mount Isa, Queensland. You will provide practical and emotional support to individuals, families and the wider community, with a strong focus on independence, resilience and wellbeing.

Relocation support is available for the successful candidate, and you will work both independently and as part of a collaborative team in a rural setting, applying ethical practice and sound judgement.

Qualifications

• Qualified in social work with a recognised degree and eligibility for professional membership.
• Experience in case management, client assessment and care planning in community, health or social services.
• Ability to respond to changing client and community needs with a flexible approach.

Responsibilities

• Conduct client assessments to identify needs at individual, family and community level.
• Develop and implement appropriate support and care plans.
• Provide person-centred support across a diverse caseload.
• Deliver crisis intervention, advocacy and referrals to services.
• Connect clients with community services and government programs.
• Collaborate with multidisciplinary teams and local organisations.
• Participate in case reviews for continuity and quality of care.
• Maintain confidential, accurate case records and documentation.

Skills

Communication

Active listening

Interpersonal skills

Documentation & records

Case management

Collaboration

Resilience

Self-care

Education

Bachelor of Social Work or equivalent

Eligibility for AASW

Tools

Case management software

Computer literacy

Job description

Job Description

This on-site Social Worker position is based in Mount Isa, Queensland, working closely with individuals, families and the wider community. Relocation support is available for the successful candidate.

The role requires a versatile, flexible and community-focused approach to social work. You will provide practical and emotional support to clients experiencing a range of social, personal and wellbeing challenges, adapting your approach to suit individual circumstances and community needs.

Key responsibilities include:

• Conducting client assessments and identifying individual, family and community support needs.
• Developing and implementing appropriate support and care plans.
• Providing flexible, person-centred support across a diverse caseload.
• Delivering crisis intervention, guidance, advocacy and referrals.
• Connecting clients with community services, government programmes and other support networks.
• Working collaboratively with multidisciplinary teams and community organisations.
• Participating in case reviews to support continuity and quality of care.
• Maintaining accurate, confidential and up-to-date case records.
• Supporting clients to build independence, resilience and confidence.
• Promoting client rights, empowerment, safety and overall wellbeing.

The successful candidate will be comfortable working independently while also contributing to a collaborative team environment. They will demonstrate adaptability, sound judgement and a genuine commitment to working within the Mount Isa community.

About the Candidate

• A recognised qualification in Social Work, such as a Bachelor of Social Work or equivalent.
• Eligibility for membership with the Australian Association of Social Workers (AASW).
• Demonstrated experience in case management, client assessment and support planning within community, healthcare or social services settings.
• A versatile and flexible approach, with the ability to respond to changing client and community needs.
• Strong communication, active listening and interpersonal skills.
• Ability to build trust and rapport with clients from diverse cultural and social backgrounds.
• Experience working collaboratively with healthcare providers, community organisations, government services and other relevant stakeholders.
• Sound documentation and organisational skills, including the ability to manage multiple cases and maintain confidential records.
• An understanding of ethical practice, safeguarding requirements and relevant social work legislation and policy frameworks.
• Resilience, professional boundaries and a strong awareness of self-care when managing emotionally demanding situations.
• Confidence using computer systems and case management software, with a willingness to learn new systems.
• Previous experience in community services, mental health, child and family services, disability support or aged care will be highly regarded.
• Experience working in rural, remote or culturally diverse communities would be advantageous.