Branch Customer Experience Specialist

Bendigo Bank; Bunyip; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Health and wellbeing support

Private health insurance options

Employee Assistance Program (EAP)

BEN U – corporate university

Job summary

Bendigo Bank in Bunyip is seeking a Customer Service Officer to empower customers to achieve their banking goals. You’ll be the face of the branch, handling transactions, guiding customers through online platforms, and recommending Bendigo products to meet their needs.

You'll join a team focused on community banking with on-the-job training, development opportunities, and a supportive culture that values collaboration and making a positive impact in local communities.

Qualifications

• Experience in customer service environment and the ability to achieve targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

Responsibilities

• Exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
• Keeping up with constant change. You’ll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Being the face of the branch and customer service. Become our customer’s go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and external development opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service

Attention to detail

Communication

Cash handling

Banking experience

Job description

Bendigo Bank in Bunyip is seeking a Customer Service Officer to empower customers to achieve their banking goals. You’ll be the face of the branch, handling transactions, guiding customers through online platforms, and recommending Bendigo products to meet their needs.

You'll join a team focused on community banking with on-the-job training, development opportunities, and a supportive culture that values collaboration and making a positive impact in local communities.