Program Manager - Community Health & Home Care

Community Health Service Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

healthAbility in Melbourne is seeking a senior Service Manager to lead Care Management and Support at Home services, driving improvements, budgets and team performance. You will collaborate with clinicians, managers and partners to ensure high-quality, person-centred care in a community setting.

You will oversee budgets, compliance and performance reporting, champion continuous improvement, and support the Executive – Primary and Complex Care to achieve positive outcomes for clients and

Qualifications

• Must have tertiary qualifications in Health, Community Services, Business Management, or equivalent.
• Extensive experience leading multidisciplinary teams and managing service delivery in aged care, community health, or regulated environments.
• Strong knowledge of the Support at Home program, funding requirements, and quality standards.
• Demonstrated capability in financial management, budgeting and forecasting.
• Experience leading change and driving service improvements.

Responsibilities

• Lead the day-to-day operations of Care Management services, including Support at Home.
• Drive service improvements and implement key reforms to ensure services remain responsive and effective.
• Lead and support a team of Care Partners and senior staff, fostering a positive and collaborative culture.
• Monitor service performance, client outcomes and key metrics to ensure high-quality, person-centred care.
• Manage program budgets, financial performance and revenue outcomes to support sustainability.
• Identify opportunities to improve systems, processes and ways of working.
• Build strong relationships with clients, carers, providers, government agencies and other stakeholders.
• Provide reporting, insights and advice on performance, quality, risks and opportunities.
• Ensure services meet quality, safeguarding, compliance and risk management requirements.
• Work with the Executive – Primary and Complex Care to deliver organisational priorities.

Skills

Multidisciplinary teams

Financial management

Budgeting & forecasting

Stakeholder engagement

Quality & risk management

Change leadership

Communication skills

Support at Home knowledge

Education

Tertiary qualification in Health/Community Services/Business Management

Job description

healthAbility in Melbourne is seeking a senior Service Manager to lead Care Management and Support at Home services, driving improvements, budgets and team performance. You will collaborate with clinicians, managers and partners to ensure high-quality, person-centred care in a community setting.

You will oversee budgets, compliance and performance reporting, champion continuous improvement, and support the Executive – Primary and Complex Care to achieve positive outcomes for clients and