Commercial Manager

Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

Department of Customer Service is seeking a Commercial Manager – Grade 11/12 to lead strategic procurement, commercial and contract management across NSW’s critical telecommunications projects. The role emphasizes end-to-end procurement, high-value negotiations and effective supplier governance in a hybrid setup with in-office days in Sydney.

Successful candidates will have demonstrated leadership of complex procurement, strong sourcing and risk management capabilities, and a tertiary

Qualifications

• Essential Security Clearance: able to obtain and retain minimum baseline clearance within six months.
• Experience leading complex, high-value procurement and commercial activities from strategy through to contract management.
• Strong capability in strategic sourcing, commercial negotiation, contract management and procurement risk management.
• Understanding procurement governance, probity, legislative and policy requirements, ideally in government or regulated environments.
• Proven ability to identify and manage commercial, contractual, financial and supply chain risks while delivering value-for-money.
• Strong stakeholder management and influencing skills, including engagement with senior executives.
• Proven people leadership capability including coaching and team development.

Responsibilities

• Lead end-to-end procurement, commercial and contract management across a portfolio of high-value initiatives.
• Develop category plans, sourcing strategies and commercial approaches that deliver value-for-money outcomes.
• Lead complex procurement processes, evaluations, negotiations and contract execution.
• Provide expert commercial, procurement and risk advice to executives and stakeholders.
• Establish contract management frameworks, supplier governance and performance measures.
• Build strong relationships with suppliers and government agencies, driving continuous improvement.
• Lead, coach and develop the Commercial Operations team with accountability for delivery and governance.

Skills

End-to-end procurement

Strategic sourcing

Contract management

Stakeholder management

Education

Tertiary qualification in business/commerce/engineering or related

Job description

Commercial Manager – Grade11/12

Salary range: $154,231–178,369 + superannuation and leave loading. Duration: temporary full‑time role for up to 2 years. Location: Hybrid with an in‑office requirement on Tuesdays and Fridays in Sydney McKell, or as directed. Work may be subject to change in line with DCS workplace policies.

Lead strategic procurement, commercial and contract management activities that support the delivery of critical telecommunications services across NSW. This role is responsible for leading complex, high‑value procurement and commercial activities, managing supplier relationships and contract performance, and providing expert commercial advice that enables sound decision‑making and strong business outcomes.

Your responsibilities will include

• Leading end‑to‑end procurement, commercial and contract management activities across a diverse portfolio of high‑value initiatives.
• Developing and implementing category plans, sourcing strategies and commercial approaches that deliver value‑for‑money outcomes.
• Leading complex procurement processes, evaluations, commercial negotiations and contract execution activities.
• Providing expert commercial, procurement and risk advice to executives and stakeholders, managing commercial, contractual, financial and supply chain risks.
• Establishing and overseeing contract management frameworks, supplier governance arrangements, performance measures and service delivery outcomes.
• Building and maintaining strong relationships with suppliers, government agencies and key stakeholders, resolving issues and driving continuous improvement.
• Leading, coaching and developing the Commercial Operations team while maintaining accountability for delivery, governance, reporting and organisational outcomes.

To be successful in this role you will have:

• Essential Security Clearance: you will be able to obtain and retain minimum baseline security clearance within six months to work with sensitive government and critical communications information.
• Demonstrated experience leading complex, high‑value procurement and commercial activities from strategy through to contract management.
• Strong capability in strategic sourcing, commercial negotiation, contract management and procurement risk management.
• Sound understanding of procurement governance, probity, legislative and policy requirements, ideally within government or other regulated environments.
• Proven ability to identify and manage commercial, contractual, financial and supply chain risks while delivering value‑for‑money outcomes.
• Strong stakeholder management and influencing skills, including engagement with senior executives and management of competing priorities.
• Proven people leadership capability, including coaching, performance management and team development.
• Relevant tertiary qualification in business, commerce, engineering or a related discipline, with high standards of integrity, accountability and professional judgement.

Nice to have

• Knowledge of the NSW Government Procurement Policy Framework and associated procurement schemes.
• Experience in telecommunications, ICT, infrastructure, emergency services or other technically complex environments.
• Exposure to organisation‑wide or whole‑of‑government procurement programs.
• Strong commercial and financial analysis capability, including total cost of ownership and benefits realisation.
• Experience leading procurement transformation, capability uplift or process improvement initiatives.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole‑of‑government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and will consider part‑time, job share and other flexible arrangements.

We’re proud of our customer‑centric, people‑first culture and it is key to the success of our fast‑moving, high‑performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We provide adjustments to the recruitment process for candidates, including individuals with disability.