Senior Commercial Officer

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service is seeking a Senior Commercial Officer to lead end-to-end procurement and commercial activities within the NSW Telco Authority's program delivery teams.

You will develop sourcing strategies, assess market conditions and provide expert advice on contracts, risk and value optimisation in a hybrid work model with two in-office days weekly in Sydney.

Qualifications

• Experience leading procurement, contract management or commercial activities, ideally within complex government, infrastructure, telecommunications or technology environments.
• Strong understanding of procurement principles, contract development, supplier management, governance requirements and value-for-money decision-making.
• Sound commercial acumen, including negotiation, contract interpretation, risk assessment, issue resolution and compliance with relevant policy and legislative obligations.
• Proven ability to prepare high-quality procurement documentation, commercial reports, briefing materials and presentations for a range of stakeholders.
• Ability to analyse information, assess options and provide clear, evidence-based advice to support procurement, contract and commercial decisions.
• Highly developed stakeholder management skills, with the ability to build effective relationships, influence outcomes and work collaboratively across multidisciplinary teams.
• Ability to work independently, manage competing priorities and adapt to changing requirements in a fast-paced delivery environment.

Responsibilities

• Lead end-to-end procurement and commercial activities for complex telecommunications and program delivery categories to achieve value-for-money outcomes.
• Develop and implement sourcing and commercial strategies that align with NSW Government procurement requirements, category frameworks and business objectives.
• Undertake business needs assessments, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions.
• Plan, coordinate and lead RFx and other sourcing activities to establish supply arrangements that meet operational, commercial and stakeholder needs.
• Provide expert commercial and contractual advice to senior stakeholders on procurement strategy, risk, value optimisation, contract structures and delivery options.
• Develop, administer and maintain contract management plans, including contract governance, compliance obligations, change management and variation processes.
• Monitor supplier and contractor performance, manage delivery risks and maintain effective supplier relationships to support strong business outcomes.
• Work collaboratively with internal and external stakeholders to resolve commercial issues, support decision-making and ensure procurement and contract management activities are delivered effectively.

Skills

Procurement

Contract management

Commercial acumen

Stakeholder management

Negotiation

Governance

Policy & legislation

Job description

Senior Commercial Officer

Grade: 9/10

Salary range: $133,348-$146,945 + superannuation and leave loading

Duration: temporary full time role for up to 12 months

Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies

Join the NSW Telco Authority's Commercial team to drive high-impact procurement and contract management initiatives that support critical communications for emergency services.

This role offers the opportunity to shape complex commercial outcomes, lead end-to-end sourcing, and partner with stakeholders to deliver value across large-scale government programs.

About the team

This role sits within the Commercial team in the NSW Telco Authority.

Working in the Program Delivery Commercial team, the role will be responsible for developing, actioning and managing end-to-end procurement and contract management activities across the full lifecycle. This includes planning, sourcing and managing procurement processes to effectively meet organisational and business objectives, establishing contracts, managing change, negotiating variations and monitoring supplier performance.

Your responsibilities will include

• Lead end-to-end procurement and commercial activities for complex telecommunications and program delivery categories to achieve value-for-money outcomes.
• Develop and implement sourcing and commercial strategies that align with NSW Government procurement requirements, category frameworks and business objectives.
• Undertake business needs assessments, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions.
• Plan, coordinate and lead RFx and other sourcing activities to establish supply arrangements that meet operational, commercial and stakeholder needs.
• Provide expert commercial and contractual advice to senior stakeholders on procurement strategy, risk, value optimisation, contract structures and delivery options.
• Develop, administer and maintain contract management plans, including contract governance, compliance obligations, change management and variation processes.
• Monitor supplier and contractor performance, manage delivery risks and maintain effective supplier relationships to support strong business outcomes.
• Work collaboratively with internal and external stakeholders to resolve commercial issues, support decision-making and ensure procurement and contract management activities are delivered effectively.

To be successful in this role you will have

• Demonstrated experience leading procurement, contract management or commercial activities, ideally within complex government, infrastructure, telecommunications or technology environments.
• Strong understanding of procurement principles, contract development, supplier management, governance requirements and value-for-money decision-making.
• Sound commercial acumen, including negotiation, contract interpretation, risk assessment, issue resolution and compliance with relevant policy and legislative obligations.
• Proven ability to prepare high-quality procurement documentation, commercial reports, briefing materials and presentations for a range of stakeholders.
• Ability to analyse information, assess options and provide clear, evidence-based advice to support procurement, contract and commercial decisions.
• Highly developed stakeholder management skills, with the ability to build effective relationships, influence outcomes and work collaboratively across multidisciplinary teams.
• Ability to work independently, manage competing priorities and adapt to changing requirements in a fast-paced delivery environment.

Experience working in a government procurement or contract management environment, or with technical, infrastructure, telecommunications or construction-related contracts, will be highly regarded.

Note: A talent pool may be established through this recruitment process to fill future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation

Closing Date

11:59pm Thursday 8th September

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [e-mail].

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process