Senior Procurement Officer

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

NSW Department of Customer Service in Sydney is seeking a procurement professional to drive strategic procurement and sourcing initiatives, including contract development and supplier performance oversight.

You will partner with cross‑functional teams, apply probity principles, and navigate NSW Government procurement policies to deliver value and improved services for the people of NSW. This hybrid role requires in‑office presence 2–3 days per week.

Qualifications

• The successful candidate must demonstrate strategic thinking and innovative approaches to procurement and commercial challenges.
• Experience in strategic procurement, sourcing and contract management initiatives that deliver business value.
• Strong end-to-end procurement lifecycle knowledge including planning, market analysis, tendering and negotiations.
• Understanding of procurement governance, probity principles and relevant NSW Government frameworks.
• Ability to influence demand management strategies and navigate complex policy environments.
• Excellent stakeholder engagement, negotiation and communication skills.
• Experience leading medium to high-value procurement activities and supplier performance oversight.
• Candidates with around four years in technology procurement and sourcing are encouraged to apply.

Responsibilities

• Undertake business needs assessment, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions.
• Develop, coordinate and lead sourcing activities to establish supply arrangements that meet business needs.
• Develop and support contract management plans, negotiate changes, manage supplier performance and ensure compliance.
• Provide governance and guidance to build procurement expertise across the organisation and improve outcomes.

Skills

Procurement strategy

Contract negotiation

Market analysis

Sourcing

Governance

Job description

NSW Department of Customer Service – Sydney CBD NSW

• Salary Range: $133,348 - $146,945 plus super


• Location: Mckel Building, Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.


• Application Closing: 29 September 2026 - 10:00am

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Undertake business needs assessment, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions


• Develop, co-ordinate and lead sourcing activities to establish supply arrangements that meet business needs


• Develop and support contract management plans, negotiate changes and modifications, supplier performance management and compliance requirements


• Partner with staff from across the organisation providing high level advice and guidance to build expertise in procurement, provide governance and improve procurement practice and outcomes

About You

The successful candidate must demonstrate strong capabilities in:

• Proven ability to think strategically and apply innovative, solutions-focused approaches to complex procurement and commercial challenges.


• Extensive experience in the development and delivery of strategic procurement, sourcing and contract management initiatives that deliver business value.


• Strong expertise across the end-to-end procurement lifecycle, including procurement planning, market analysis, tendering, supplier evaluation, contract management and commercial negotiations.


• Sound understanding of procurement governance, compliance requirements, probity principles and relevant procurement policies and frameworks.


• Demonstrated capability to drive procurement best practice, identify cost optimisation opportunities, influence demand management strategies and navigate complex legislative and policy environments.


• Highly effective relationship builder and influencer, with exceptional stakeholder engagement, negotiation and communication skills.


• Strong analytical and critical thinking skills, with the ability to assess risks, evaluate options and deliver procurement outcomes in complex and challenging environments.


• Proven experience managing medium to high-value procurement activities, leading sourcing processes, negotiating commercial agreements and overseeing supplier performance across diverse stakeholder groups.


• While experience equivalent to around four years in technology procurement, commercial negotiation, and end-to-end sourcing activities would be advantageous, we welcome applications from candidates who can demonstrate relevant skills, capability, and potential to succeed in the role.


• Recognised subject matter expertise in emerging technologies, ICT procurement and market trends.


• Demonstrated ability to lead and manage complex procurement projects, balancing commercial, operational and stakeholder requirements.


• Strong understanding of NSW Government procurement policies, frameworks and procurement best practices.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: 29 September 2026, 10.00am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process